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Weaver23
Inspiring
August 24, 2020
Answered

Not seeing "Delete all media cache" ?

  • August 24, 2020
  • 2 replies
  • 561 views

I have Premiere CC 13.1.5 installed and can't see "Delete all media cache"when I go to media cache.

I am opening the program but not a project as per instructions.

 

Thank you.

 

 

This topic has been closed for replies.
Correct answer Phillip Harvey

I can confirm for you that there is a difference between 2019 and 2020, where 2019 shows 'Delete Unused' versus 2020 shows 'Delete' (and you are subsequently prompted if you want to delete all or unused.)

 

What I would do is go into your Media Cache folder and delete the files inside there. Have Premeire closed when you do this, and when you re-open it will start to recreating the files.

2 replies

S
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
August 24, 2020

Hi there,

We appreciate you writing in. I can see that you are looking for an option to delete all media cache files. As mentioned by @PhillipJoseph, there is a difference between Adobe Premiere Pro v 13.1.5 and 14.3.2. 

Here's a screenshot of the Media Cache Prefereces.

As you can notice, the option to remove all the media cache has been added with the Premiere Pro 2020 version. You can always update to the latest version if you want.

Let us know if you have any questions.

Thanks,

Shivangi

    P
    Community Expert
    Phillip HarveyCommunity ExpertCorrect answer
    Community Expert
    August 24, 2020

    I can confirm for you that there is a difference between 2019 and 2020, where 2019 shows 'Delete Unused' versus 2020 shows 'Delete' (and you are subsequently prompted if you want to delete all or unused.)

     

    What I would do is go into your Media Cache folder and delete the files inside there. Have Premeire closed when you do this, and when you re-open it will start to recreating the files.

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