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H
HOLMES_
Participant
May 11, 2017
Question

Only importing Audio?

  • May 11, 2017
  • 2 replies
  • 1913 views

hey guys, I'm pretty new to Premiere Pro, I've been using it alot at uni and thought it was about time I bought it for use at home, but I'm having issues when trying to import media, for  some reason it is only importing the audio from the file, and not the video. Has anyone else had this issue before?

Thanks

    This topic has been closed for replies.

    2 replies

    pbroomfieldmetacoastal
    pbroomfieldmetacoastal
    Participant
    May 29, 2017

    Hey Holmes,

    I was having the same problem and this tutorial helped. I listed the steps below as well.

    Adobe Premiere Pro CC: File has no audio or video streams SOLUTION - YouTube

    1. Quit Premiere Pro
    2. Make sure Quicktime is installed:
      Download QuickTime 7.7.9 for Windows
    3. Clear your Media Cache
    4. Restart Premiere Pro and try importing again

    Peter

    andymees@aje
    andymees@aje
    Legend
    May 11, 2017

    This can happen if there's an issue with codec support for the clips you're importing. I dare say there may be other reasons too. Is it happening for all clips or only for specific clips? What camera did the clips come from, what codec, what format etc? Try to give as much info as possible and I'm sure someone will be able to help.

    H
    HOLMES_Author
    Participant
    May 11, 2017

    I'm really not the most tech savy person unfortunetly, it's happeneing for all of the clips, which are in mp4 format and recorded on a Cannon 1100D Camera.

    R Neil Haugen
    R Neil Haugen
    Legend
    May 11, 2017

    When you look at those clips in the Project panel, in thumbnail mode, do you see two little icons in the lower right, a "video" icon and a sound-wave icon (like in the top clip), or just the video icon like the lower clip?

    If you've got the upper pair of icons, you've got audio into PrPro, just not to your timeline. The lower one ...  it messed up on importing the audio.

    IF you've audio in the file imported into PrPro, then ... you may have the Source tracking turned off for audio ... the very far left blue bar in the next image ... note the blue for V1 and A1. If either of those far left 'Source monitor' blocks is charcoal, video brought in via the Source monitor will only come in for the type of media in blue ... video or audio. The fix ... click the charcoal box to make it blue, or active.

    Now ... if you don't have audio getting into PrPro, from MP4 files, there's a first question ... did you drag/drop the files from a Finder/Explorer window onto PrPro, or properly import them via PrPro's Media Browser panel? While the first way I mention is possible, PrPro may easily miss parts of the meta for the file, and/or leave off audio, things like that. Best Practice, use the Media Browser to navigate to assets, select/right-click Import.

    If you imported correctly and are missing the audio, occasionally that's because PrPro isn't completely recognizing the drive or folder structure, and sometimes renaming a folder, then re-importing the material can get around it.

    Neil

    Everyone's mileage always varies ...
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