Inspiring

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Open captions and Media Encoder

Forum|Forum|7 years ago
October 4, 2018
14 replies
12794 views

Its late~! The deadline is looming, you finally have everyting ready for that final render, press the render button and wait.... Then shock, the horror! Where are my "CAPTIONS" ADOBE?

What is the point of your new Captions Module if they dont render? What a waste of time. So now I see from the forum that there is a bug! Good grief, what a lack of RESPECT. I had to redo all my titles in the old title tool in order to get my film to the client on time...Very dissapointing.

[title edited by mod]

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Correct answer Stan Jones

Yes, frustrating. If this is the bug that results in captions burning in/embedding when exporting directly from PR and not when queued to Media Encoder, there is workaround. In AME preferences, make sure "Import Sequences Natively" is checked BEFORE you queue in PR/import from within AME.

Julio Deckes

Participant

It worked for me only when I unchecked "render at maximun depth" inthe video tab.

AdrianCohorta

Participant

Hey guys. I found a workaround for this problem.
When sending render from PP to AME, make sure you're checking the "Burn captions into video." inside PP first.

This has worked for me, hope it helps you too!

Stan Jones

Community Expert

pedro, thanks for reporting!

Stan Jones

Community Expert

My tests indicate that this is fixed in PR 2020/V 14.0. I am on Windows 10. Give it a try. I don't think it should now matter whether you have native import set on or off in AME.

Some users had a problem either way. But it worked for me when AME was set to import natively. So please report whether it is working for you and what OS you have.

Stan

P

pedrob20643770

Participant

Thank you Jones. I updated PP from 2017 to 2019 and it worked! I finally can batch export.

AME & APP V.14 2019

MACOS HIGH SIERRA i5 late 2013

frang.tv

Known Participant

THIS IS A SHAME, ITS NOT SOLVED!

DO YOUR JOB, WE ARE PROFESSIONALS THAT BUGS GOES DIRECTLY ON OUR CLIENTS AGENDA, WE ARE GIVING BAD SERVICE TO OUR CLIENTS BY YOUR FAULT, ITS A SHAME, IF I HAD TIME TO LEARN OTHER SOFTWARES BE SURE THAT MY 60€ EACH MONTH GOES TO ANOTHER COMPANY. YOU ARE A SHAME, YOU ARE CRAP.

Stan Jones

Community Expert

stevenprobets,

Adobe reported it fixed, but we think it was not. Can't be certain that there is not more than one problem.

Please indicate whether your version of the problem is worked asround by setting AME to "import sequences natively." That has always worked for me. For other users, neither variation works, in which case the only workaround is exporting from PR (one at a time).

Note that there is another problem when there is an After Effects dynamic link in the sequence being exported. In that case, native and nonnative AME settings do not work. The workaround is to replace the AE DL with a rendered version.

Please let us know.

Stan

kfosse13

Participant

I'm running into this problem, a month later. I have six videos I need to export with captions. "Import sequences natively" was checked before I imported them into AME from PR. I also ran into the well-reported "AME running abysmally slowly" issue on this project, so one of the videos took all night to export, only to end up without captions. Time to start exporting manually.

Windows 10 Pro 64-bit

Intel Core i7-5960X

32GB RAM

GeForce GTX 980 Ti

M

marks59646166

Participant

So I compleetly wiped my hard disk (Winter clean up) and I installed a fresh OSX (Catalina) and then all my usual software and CC.

If I load up newer project files this is no longer an issue and I can export as a batch into media encoder and it will burn on the captions (I use SRT files from Rev).

Thanks

S

stevenprobets

Known Participant

This is still a very problem. I have a new client 100 short videos all with captions.

ive sent big reports to no avail. Any response Adobe?

Y

YairHach

Participant

It wiil be fixed?

Some problem...

7SBF

Known Participant

This still is a real problem. I can't batch export multiple videos because of this. Doing them one by one in Premiere is the only solution. And not a pleasant one if have to manually export dozens of videos one by one. This "workaround" does nothing. I've tried on mac en windows, both not exporting captions in AME. Please fix this.

S

stevenprobets

Known Participant

Still a problem here!!

chadk18656396

Participant

This is still an issue. Checking "import natively" in media encoder does nothing. I have 15 videos I need to render out one at a time right now because this issue is still not fixed 4 years after being reported. Fantastic customer support Adobe.