Participant

Pergunta

Open captions are disappearing when I adjust their length

Forum|Forum|6 years ago
July 10, 2019
17 respostas
10393 Visualizações

Adobe, please help,

I've been working on a project for the last several days, adding open captions and so forth, and for whatever reason, today (on the third day of the project), when I choose to adjust my open caption length (each separate caption), they decide to delete.

So, for example, I have a huge sequence of captions. When reviewing my project, I found a mistake within two captions that I wanted to correct, i.e. I wanted to split a sentence into two separate captions so that the captions would flow with the dialogue.

I deleted the entire (initial, full length) caption to create the following two. I created the first (following) one, and when trying to adjust the length (from the initial 3 seconds) of such caption, premier decides to delete the caption. Same would go for the next one I would try to create.

The project is due today and this is very frustrating. I've searched the web and have found nothing. Any help?

M

mir26607951wsac

Participant

I found a fix FINALLY in my project. I have been struggling with a long video and yes I used the razor tool to cut some of the sections. I think that may be what caused some sections to not get auto captions.

I clicked into the "Import" sections and there is a drop-down setting "Transcription preferences" on the lower right-hand side. I chose "Auto-transcribe all imported clips" then I auto-transcribed the video again and created captions again - this gave me captions for the whole video. I just deleted the track with incomplete captions. I hope this helps!

J

Jaden25863123xz39

Participant

Been dealing with this problem for about 3 days now. I may have found a workaround. I happened to duplicate the captions and bring it above to the v3 bar. and the captions worked fine. I THEN tested taking the original just one channel above and will you believe it, it WORKED. So not sure if it's something to do with the channel, highly unlikely, but hey, if it works, I ain't complaining.

P

PJ29418453dfun

Participant

I've figured out the problem in my case. For some reason the caption disappears when I type the letter F and I together, and only appears again when I separate them. I was using the default Lucida Grande as the font for my captions. The problem was solved when I chose a different font like Helvetica

Stan Jones

Community Expert

PJ,

For more information, see my 3 posts here:

https://community.adobe.com/t5/premiere-pro-discussions/adding-caption-crash-premiere/m-p/13071298#M421567

I don't recall captions disappearing with ligatures, but that is what you got. You must have changed to a font that does not include ligatures.

If you want to use a font that does, just turn them off by right-clicking the caption track header, pick Track Settings, and deselect ligatures.

Stan

E

ennemmess

Participant

I dont have a fix for this but I do have a work around. When you double click the caption, the caption panel should pop up. There there will be an intro and outro option. You can manually adjust it from there.

W

WendyPye

Participant

I wished manually adjusting the intro and outro fixed this problem but it doesn't

A

Aaron5CDA

Participant

I had this problem as well and what I found to work was to "Move the Caption Item from one folder to another." I don't know if it works every time but it did for me. I moved my item up from one folder to the parent folder and after that I could adjust them again. This MAY be a SOLUTION for some of you so try it!

A

Aaron5CDA

Participant

Edit: It seem to fix problems with adjusting length of EXISITING captions, however new ones you add still disappear when adjusted..

Stan Jones

Community Expert

Omar5FBE,

Adobe is revising the entire caption workflow in the public beta. It is not ready for primetime, but you will not see changes in the current caption workflow.

I recommend avoiding cutting captions. It is better to create a new caption in the area you want them and cut/copy/paste text as needed.

Cutting may work, but, like "duplicating" caption streams inside PR, it can result in odd problems.

It is possible to consolidate a "cut" stream by exporting the captions from the SEQUENCE and then import it. All captions must be on one track. Generally, this will not carry formatting information. Select the Sequence in the project panel, File -> Export -> Captions.

Stan

O

Omar5FBE

Participating Frequently

Thank you Stan for your clarifications. I'll try and let you know.

Omar

E

EINKAUFS5C94

Participant

I have the same issue plus another one: When adjusting the length of a caption it snaps to the previous caption, which is not what I want (but then at least it won't disappear). Incredible that this hasn't been fixed yet.

G

geofft18728260

Known Participant

I had both of these issues as well. I found a workaround that worked for me on occasion - not every time, but worth a try:

Simply copy + paste your caption track on a new video layer in your timeline, and then see if you're able to manipulate the individual captions properly.

I was able to get this to work for awhile, and then sometimes had to do it again with the copied caption track if it started to behave the same way. Once I got everything in order I deleted the original track and cut the copied one where the copy's copy starts (if that makes sense), and then dragged them all to the same video layer just for timeline cleanliness.

O

Omar5FBE

Participating Frequently

Hi everyone.

I often encounter a similar issue when trying to modify the lenght of a caption.
It either disappears from the timeline, or doesn't allow for modification at all.
I believe this happens only when I'm working on a caption "item" that I've previously cut with the cutter.

This is quite annoying as I have long projects with lots of captions to go over.
Please Abode try to fix this as I believe it greatly affects workflows, time management, and it's very annoying. I do love Premiere Pro but this makes me question whether I should use another editing software...

A

Anonymous

Has there been any progress on this bug?? It just happened to me, and no amount of restarting, updating, clearing of caches...etc is seeming to help. I am trying to just create a new caption sequence, and it won't even let me add a new line now. What is happening??

Stan Jones

Community Expert

This is a long thread with multiple problems. What type of caption stream have you created? Open Captions? It might help for you to post a screenshot of the Caption Panel and of your timeline.

Stan

G

geofft18728260

Known Participant

I had no idea this issue existed and I'm three days into Spanish translation and captioning, and now suddenly can't caption the last six minutes of timeline material without manually typing IN and OUT times. Is there still no fix for this Adobe?

DON'T IMPLEMENT A FEATURE IF IT KILLS WORKFLOW. Especially so if you aren't going to adress bugs for years.

J

jordansii

Participant

Adobe,

This is also happening to me and I'm on a really, really, tight deadline. Check out the video - https://www.dropbox.com/s/sqias9xba63lodn/subtitle%20goes%20missing.mov?dl=0

I. Need. Help.

Stan Jones

Community Expert

On a deadline, try adjusting in the Caption Panel. Your caption stream does not start at zero, so it makes it a little tricky. Otherwise, you could position your cursor and copy/paste the timecode from the sequence to the end caption.

Stan

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