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BrianLevin
BrianLevin
Known Participant
May 16, 2022
Answered

P: Keyboard shortcuts are lost and not retained in 23.4

  • May 16, 2022
  • 86 replies
  • 22403 views

As of this morning when upgrading to 23.4 I am experiencing issues with keyboard shortcuts. Many of my existing keyboard shortcuts are gone, and when I add them back in, then restart Premiere they disappear again. No rhyme or reason as to which ones, as some keyboard shortcuts are still working perfectly fine.

 

This seems to only affect modified shortcut keys.

 

A temporary solution is to lock your KYS file, however this is not a good solution as it prevents you from making new shortcuts if you forget you locked the file.

 

This is also creating issues with the Excalibur plugin, and I've notified the developers of that as well.

 

Demonstration here:

https://www.dropbox.com/s/xhxtaahfma4q2eq/230510_missing%20KYS%20shortcuts.mov?dl=0

    Correct answer Francis-Crossman17221443

    This issue is fixed in 23.5 which is available now.  Please update to get the fix.

    86 replies

    Show previous replies
    R
    ryparma
    Participating Frequently
    May 14, 2023

    I'm having this issue as well. The buttons I've assigned on my own keyboard shortcuts for zooming in/out of the timeline only increase or decrease the size of the footage in the timeline. Very frustrating. And it is not fixed with a application shutdown and restart. Basically, as soon as I touch the timeline timecode markers, the shortcut for my zoom in and out stop working. As well, the trackpad of my MacBook Pro has became way less responsive in Premiere Pro Build 24. Please fix this immediately as it is cause many delays in edits that I have to get done over this weekend.

      httpshanen
      httpshanen
      Participating Frequently
      May 11, 2023

      I have been experiencing Premiere Pro Version 23.4 Keyboard Shortcut issues with these 3 commands that keep on disappearing 1. Effects 2. Effect Control 3. Lumetri Color.

       

      As you can see here I created 3 shortcuts of them for quick access on the green circle I marked.

       

      And then when I re oprn Premiere Pro 23.4 they disappeared. The other commands I created a shortcut with, seems to still be there. But it's frustrating since the three commands I just mentioned are what I mainly use for editing.

       

      I hope the engineers could see this and fix the 23.4 issue. Thanks!

        httpshanen
        httpshanen
        Participating Frequently
        May 11, 2023

        Update: I will just go back to 23.3 version for now, the 23.4 has a lot of issues so far. Like the export panel, it leads to a different folder. As much as possible, I don't want my editing get disrupted, I should be focused on editing and not be bothered by these outside uncontrollable factors. Thanks.

          B
          briand77210729
          Participating Frequently
          May 11, 2023

          I'm having a similar issue if not the same. I can't zoom in or out of the sequence any longer. The shortcut for that now makes the tracker layers change size.

            Francis-Crossman17221443
            Community Manager
            Francis-Crossman17221443Community Manager
            Principal Product Manager
            May 11, 2023

            This should not be happening.  I logged a bug and asked some engineers to take a look.  Would it be possible to share your KYS file with us so we can take a look?  Feel free to DM me.

              E
              Ed Wolski
              Participant
              May 10, 2023

              When updating to 23.4.0, all the shortcuts I had mapped on F keys (F1 to F9) were lost. I had mapped those F keys to panels (timeline, source, effects controls, etc). I tried to revert to 23.3 to see if I could recover them, but the shortcuts are messed up for good.

                ja72378553
                ja72378553
                Participant
                May 16, 2022

                I have no idea when this happened but somehow all my keyboard shortcuts are gone.

                 

                I'VE TRIED THE FOLLOWING:

                 

                • Reset premiere pro (holding alt when starting)
                • Uninstall / Reïnstall (Removed all preferences)
                • Toggled between Keyboard Layout Presets
                • Changed Audio Device Class (Worked for someone else)

                 

                These were all the possible solutions I could find online. Obviously none of them worked.

                 

                Windows 10 - 21H2 (19044.1706)

                Premiere Pro version 22.4.0 (Build 57)

                 

                I have no back-up of anything.

                Please let there be an option to "reset Keyboard Shortcuts to default" that I just overlooked. I would hate to manually assign all the keys again. That would be a literal nightmare...

                 

                  ja72378553
                  ja72378553
                  Participant
                  May 16, 2022

                  And just once more for the people that only read the title and not the body...

                   

                   

                   

                   

                  I'VE TRIED THE FOLLOWING:

                   

                  • Reset premiere pro (holding alt when starting)
                  • Uninstall / Reïnstall (Removed all preferences)
                  • Toggled between Keyboard Layout Presets
                  • Changed Audio Device Class (Worked for someone else)

                   

                  These were all the possible solutions I could find online. Obviously none of them worked.

                  ja72378553
                  ja72378553
                  Participant
                  May 16, 2022

                  Solved.

                  1. Navigate to the Keyboard Shortcuts where Premiere Pro is installed

                  for me this is C:\Program Files\Adobe\Adobe Premiere Pro 2021\Keyboard Shortcuts\en

                   

                  2. Open a new Explorer window and go to your Documents

                  For me this was: C:\Users\WindowsProfile\Documents\Adobe\Premiere Pro\22.0\UserProfile\Win

                   

                  Copy Adobe Premiere Pro Defaults from 1. to 2.

                   

                  Start Premiere -> Edit -> Keyboard Shortcuts -> Click the dropdown menu "Keyboard Layout Preset" and select the lowest "Adobe Premiere Pro Default" option and press OK.

                   

                  Done.

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