P: Keyboard shortcuts are lost and not retained in 23.4

My keyboard shortcuts file was also affected by this update, but, additionally, I've discovered that when I copy and paste video and audio from one place and want to paste them into another place on my timeline by clicking on the track targeting buttons, they default to V1 or A1. This never happened before, and it's quite troublesome, as it adds more steps for me to copy and paste properly.

@Francis-Crossman17221443 

Will look for 39 tomorrow. Only up to 37 available at the moment.

Stan

Same here, including Excalibur issues.  Couldn't go back to 23.3 because of export window not appearing issue, so went back to 23.2 and we're good again. (I am on a project with a great many "Replace with Source Monitor" footage needed, and I couldn't handle that shortcut (and others) constantly going away.

23.2 is the best version for me, although I miss background saves, text based editing, etc....

We have a fix in beta as of version 23.5.0 build 39.  If you can try the beta, please let us know if it fixes things for you.  I made an official known issue post in the bug forums and will post further updates over there Known issue: Certain custom keyboard shortcuts are reset to default in 23.4.  This issue has also been added to the Known issues for Premiere Pro on helpX. 

Just want to add, same issue with keyboard shortcuts. MacOS 12.6.3. Set shortcuts to read-only but didn't work. Main issue for me right now is for zooming in and out which I have set for ⌘+ and ⌘- normally. Will either try to remap or roll back to 23.3 but I'm not really looking to re-program 20 years of muscle memory. 

Adobe, on top of obviously fixing this issue as soon as you possibly can I would request that you stop stating "this update is recommended for all users" when you push an update. At least would wait until something like a 23.4.1. I guess it's my own fault for trusting a point release update again.

For the sake of all of us who make our living off of your tools PLEASE PLEASE PLEASE make sure the basics work before you try to add anything fancy. I rushed to this update because I was hoping it would improve some UI performance issues (the Beta did) but instead here we are, wasting time. Working shortcut keys and a usable UI will always be a higher priority to those of us who are using your tools in front of clients day in and day out. A new Export interface is the bottom of my list of things I'd like, let alone one that is SLOW. 

This one's a nightmare

Thanks, thats actually pretty helpful. I was simply changing my keyboard shortcuts to another set before quitting as a workaround, but read only is much better as long as theyre set up 

Same issue, nothin more to add other than I wish I found this forum sooner. A couple days of banging my head against the keyboard, resetiing prefs, creating new kys from scratch, lots of troubleshooting. at least i can stop trying now. hope there is a fix soon. i rely on 1-9 to navigate panels. 

We believe this is the full list of affected commands.  It seems most people are tripped up by the Window commands, anything involving switching panels.  We believe only these commands will be reset on launch.  All other custom shortcuts will be retained. 

Application

• File
  • New
    • Production...
    • Linked Team Project...
  • Open Production...
• Edit
  • Team Project
  • Update
  • Publish
  • Resolve Conflicts...
  • Convert Project to Team Project...
  • Convert Team Project to Project...
  • Browse Versions
  • Browse Auto-Saves
• Clip
  • Replace With Clip
    • From Source Monitor
    • From Source Monitor, Match Frame
    • From Bin
• Window
  • Audio Clip Mixer
  • Audio Meters
  • Audio Track Mixer
  • Effect Controls
  • Effects
  • Essential Graphics
  • Essential Sound
  • Events
  • History
  • Info
  • Learn
  • Libraries
  • Lumetri Color
  • Lumetri Scopes
  • Markers
  • Media Browser
  • Metadata
  • Production
  • Program Monitor
  • Progress
  • Projects
  • Reference Monitor
  • Review with Frame.io
  • Source Monitor
  • Text
  • Timecode
  • Timelines
  • Tools

Our engineers have been looking into this, and we definitely have a bug.  Here is what we know.

• Premiere Pro loads in the keyboard shortcuts at launch
• A few specific commands fail to get loaded from the KYS file, and these commands are being reset to the default.
• Not all commands are affected.  We think only about 5% show this problem.  I'm working with engineering to see if we can create a specific list.
• Engineering is testing a fix now.  If testing looks good, we will first roll it into public beta.  I'll update this thread when that happens.