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Xenia Julia25843674qbog
Participant
September 5, 2022
Question

Pantalla de previsualización en NEGRO

  • September 5, 2022
  • 1 reply
  • 1277 views

Buenas tardes, hace 15 dias me puse en contacto con un agente de adobe porque cuando tengo un proyecto abanzado de golpe se me queda la pantalla de prvisualizacion en negro, Puedo seguir editando y moviendome por los menus, pero la pantalla de previsualizacion no se be. Mi Número de caso: ADB-25687901-D0H0 , pero no ricibo respuesta

 

us,

Os dejo aquí un video donde se ve el fallo y donde si cambio las propiedades del proyecto a solo software mercury, se soluciona la pantalla en negro, pero si vuelvo a poner aceleracion GPU, se vuelve a poner la pantalla en negro

 

https://drive.google.com/file/d/1RgOq7XJhvPVWDU_HmWe3SOyqDvE3tRuI/view?usp=sharing

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 7, 2022

    Hi Xenia Julia,

    Sorry about that. While I'm looking up your case, can you provide more info for the community?

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 7, 2022

    Hi,

    I checked out your case. Your system is as follows:

     

    OS Name: Win 10 Version and Service Pack: n /a

    CPU Name: Product Name: i7-8700K 3.70GHz

    Product Internal Version: Pr 22.5.0

    GPU make and model: GPU Nvidia GeForce GTX 1050 18321MB VRAM

    GPU driver version: n/a

    RAM:32 GB

     

    I am not aware of your media or which camera shot the footage. Can you help us out with that? Is it a 4K file? If so, your system might now be powerful enough to provide support for 4K H.264 files with GPU-accelerated effects added. 

     

    I viewed your video, and your timeline is not performing very well. You can take action on this: I recommend you create proxies or transcode to ProRes LT. Can you try that?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 23, 2022

    Finally, after 2 days that a technician connected to my pc, my problem could not be solved.
    But what annoys me the most is that I already said that I had updated my graphics card drivers and the first thing he did was reinstall it and in a way that I don't like because they come with a pack of unnecessary programs.
    After that he uninstalled the program and reinstalled various versions, which I had already done.
    To summarize, they haven't solved it, they haven't listened to me and now the pc restarts from time to time, which it didn't do before.


    Sorry about that. I'll contact the agents to see what happened.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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