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mirkor1219782
mirkor1219782
Participant
March 26, 2023
Question

Pc reboot when open Lumetri Scopes

  • March 26, 2023
  • 1 reply
  • 555 views

Hello.

my pc just reboot when i open Lumetri scopes... this will happen 100% of times.

my specs are 

 

CPU : AMD Ryzen 9 5900X

Motherboard : Crosshair Hero VII WIFI

RAM : 32 gb

GPU : Nvidia GTX 3090 

OS: Windows 10

HDD : MVE M2 samsung PCIE 4

 

since with my specs i should be able to use this softweare whitout any issues, i'm wondering if it's a bug? there is any way to fix it?

This topic has been closed for replies.

1 reply

Ishan Y
Community Manager
Ishan YCommunity Manager
Community Manager
March 28, 2023

Hey mirkor,

Welcome to the community. I understand how frustrating this must be. Could you let us know your current Nvidia driver and Premiere Pro version? Are there any error messages or a blue screen with a stop code? We're here to help. Just need some more info.

 

Thanks,

Ishan 

mirkor1219782
mirkor1219782Author
Participant
March 28, 2023

thank you for your help!

sure!

 

Premiere Pro Version  : 23.2.0 (build 69)

Nvidia Driver version : 531.41

mirkor1219782
mirkor1219782Author
Participant
March 28, 2023

forgot to say that there is no error message or blue screen, just pc freeze for few seconds than will be rebooted 

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