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Pc reboot when open Lumetri Scopes

New Here ,
Mar 26, 2023 Mar 26, 2023

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Hello.

my pc just reboot when i open Lumetri scopes... this will happen 100% of times.

my specs are 

 

CPU : AMD Ryzen 9 5900X

Motherboard : Crosshair Hero VII WIFI

RAM : 32 gb

GPU : Nvidia GTX 3090 

OS: Windows 10

HDD : MVE M2 samsung PCIE 4

 

since with my specs i should be able to use this softweare whitout any issues, i'm wondering if it's a bug? there is any way to fix it?

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Freeze or hang

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Hey mirkor,

Welcome to the community. I understand how frustrating this must be. Could you let us know your current Nvidia driver and Premiere Pro version? Are there any error messages or a blue screen with a stop code? We're here to help. Just need some more info.

 

Thanks,

Ishan 

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New Here ,
Mar 27, 2023 Mar 27, 2023

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thank you for your help!

sure!

 

Premiere Pro Version  : 23.2.0 (build 69)

Nvidia Driver version : 531.41

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New Here ,
Mar 27, 2023 Mar 27, 2023

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forgot to say that there is no error message or blue screen, just pc freeze for few seconds than will be rebooted 

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Adobe Employee ,
Mar 28, 2023 Mar 28, 2023

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Thanks for sharing the info. Is the driver Studio or Game Ready one? If it's the Game Ready one, please try performing a clean installation of the most recent Studio Drivers. Have you overclocked your GPU, CPU, or RAM? If so, try rolling back to defaults. 

 

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