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peterkellner1
peterkellner1
Inspiring
November 18, 2016
Answered

Performance Issue With New Macbook Pro 15 and CC2017 PP

  • November 18, 2016
  • 7 replies
  • 4910 views

I just received (and installed Pro) on my new Macbook 15 with the 2.9Ghz Processor, 16Gig Ram and 4MB

When running premiere it seems find but encoding is really doggy. I have a 10 minute encoding (which is basically the first 10 minutes of this video posted on youtube:  The Post JavaScript Apocalypse at Silicon Valley Code Camp 2016 - YouTube

Here are the timings.  Could there be a setting set wrong to make the new Macbook so much slower then the old one?

ComputerSpecsEncoding of first 10 minutes of Video in Minutes
Macbook Pro 15 (Latest 2016)Core i7 2.9Ghz/16GB Ram/Radeon Pro 460/4MB Ram25 minutes
Macbook Pro 15 (2014)Core i7 2.8Ghz/16GB Ram R9/370X/2MB15 minutes
Desktop ComputerCore i7-5820K 3.3Ghz 64GB Ram/Nvidia GTX 9703 minutes
    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    the crashing is fixed in OSX beta 3


    the crashing is fixed in OSX beta 3

    Thanks for your assistance, Peter Kellner. The OS X release is out of public beta and is available from Apple. Hope your day is going well!

    Regards,
    Kevin

    7 replies

    W
    we aref38838870
    Participant
    March 5, 2017

    Hi all,

    I'm reading allot about graphic glitches, I had them to. I got Apple to replace my MBP (2,9 / Radeon 460) after a couple of days, so the wait started over again.... And I just got it back (I unboxed it yesterday)... The good new is that the rendering in Premiere no longer causes problems after the 10.12.3....

    Here is the catch; I shoot / render 8K Hyperlapses and I found that the rendering took extremely long compared my old system so I tested the same project (2x 10 seconds 8k timelapses) on the new MBP and on my old 13 inch MPB (mid 2012).

    Settings: OpenCL and Meta (I tried both) on the new system and Mercury Playback Software Only on the old MacBookPro (the only option). Guess what... The old MacBookPro finished the render almost twice as fast... (who on earth is this possible?!)

    I redid the test with both systems on 'Software Only' and then the new MBP is allot faster, but not while utilizing the Radeon 460 GPU.

    Apple fixed the graphic glitch with the OSX 10.12.3 update, dear Adobe, when will the Radeon 460 card be supported?

    Please advise.

    peterkellner1
    peterkellner1Author
    Inspiring
    March 5, 2017

    I've seen the same performance issue.  That is, the discrete graphics card in the latest MacBook Pro makes no difference on rendering time (I've not seen software only any faster, just basically the same and I just tested again my reference 10 minute clip).

    I've posted my findings on the current MacBook Pro and the last one at this URL:

    http://peterkellner.net/rendering-speed-on-macbook-pro-with-adobe-premier-pro/​

    @Kevin-Monahan​, is this something you can comment on our refer to someone who can?

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    March 6, 2017

    Hi peterkellner,

    Sorry to see you having continued issues with exporting from your MacBook Pro. Can you double check in both Project Settings and in Media Encoder if GPU acceleration is enabled or not on the MacBook Pro? It certainly seems like all is well on your desktop Mac.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    peterkellner1
    peterkellner1Author
    Inspiring
    February 3, 2017

    As the original poster here, I now have the issue fixed with Beta 3 of OSX.  I've got a new computer now but a little slower and small graphics card then the one I had originally.

    ComputerSpecsTime Encoding 10 minute Video
    MacBook Pro (15-inch, 2016)

    2.7Ghz,16GB,

    Radeon Pro 455 2048 MB

    		18.5 Minutes
    jaccoo6306602
    jaccoo6306602
    Participant
    February 3, 2017

    I have updated to osx version 3 but problem remains. wife has same computer but with radeon pro 450 and works fine too.

    so problem might be related to Radeon pro 460.

    I hope Apple will take my computer back and replace it with radeon 450 or455.

    i am past my 14 day's return time...

    god I hate this issue

    peterkellner1
    peterkellner1Author
    Inspiring
    February 3, 2017

    If you have a self contained problem, I'd be happy to test. I've got gig fiber so size does not matter if you can push it someplace.

    On my new computer, I verified the crashing with the public osx and then updated to beta 3 and the problem went away.  beta 3 has been rock solid for me on this computer.

    peterkellner1
    peterkellner1Author
    Inspiring
    December 3, 2016

    Has there been any more talk about the new MacBook Pro regarding performance and crashing? I called Adobe support and they said they don't know anything about Encoder crashing and they would be happy to work with me to solve the problem. I'm not looking for a work around, I want a solid computer that works all the time.

    jaccoo6306602
    jaccoo6306602
    Participant
    February 2, 2017

    hi there,

    i do have same render issues on new MacBook Pro 2,7 gh 16 g radeon 460.

    unworkably slow.

    adobe say its apples problem, apple blames adobe.

    I use after effects and AME.

    4000 dollar for unworkable laptop.

    benchmark test card seems okay

    probably adobe issue...I hope

    peterkellner1
    peterkellner1Author
    Inspiring
    February 2, 2017

    the crashing is fixed in OSX beta 3

      peterkellner1
      peterkellner1Author
      Inspiring
      November 25, 2016

      Appears this is a common theme.

      Video: Early owners report various GPU glitches in 2016 MacBook Pro models [Poll] - 9to5Mac

      https://apple.news/A3nXcamXmS8aO-eqhCO-XGg

      peterkellner1
      peterkellner1Author
      Inspiring
      November 21, 2016

      Just an update on my macbook pro experience.  I had several crashes (mostly while encoding my sample video) and decided I did not want to risk keeping the computer beyond the no questions asked return period so I returned it to Apple.

      I did call apple who basically said the investigation would take over a week (which would put me out of the return period).  I talked to Adobe support and they were equally unhelpful.  Said they had never heard about crashing on the new MacBook Pro and had no notes about it. They suggested trying a different renderer (which I did to no avail) and also something about outputting, then inputting, then re-encoding, then call them back.  Not exciting prospects.  My goal was not to encode this 10 minutes but to have a reliable encoding process.

      I did a short writeup on my experience if anyone is interested.

      Why I Returned My MacBook Pro 15 With the Touch Bar - The MacWinGuy's Blog

      H
      hyperduck
      Participant
      November 21, 2016

      Thanks for sharing that...

      i hope that it is a bad mbp. seems others seem to have no problem!

      i might do that when  i order mine in.. just to test the heck.

      its funny that looks like a graphics card problem.

      are you gonna find for a windows PC laptop then?

      that was my predictament... let us know how your search comes up with!

      peterkellner1
      peterkellner1Author
      Inspiring
      November 21, 2016

      I doubt the slower encoding is a mbp problem but certainly the crashing could be but I would not be surprised if it's a release or two away from being stable. 

      I do like the "feel" of PP on osx better than windows (not sure how to quantify that).  I've never found a windows laptop feels as good as the macbook.  I also have a small amount of work that requires OS X do I'd have to get a Mac mini I assume in addition.  I'd also not be able to run OS X on the road which would be worrisome. 

      I did setup a boot camp partition that seemed faster than parallels.  I may redo my current MacBook in that config.   License activation though was a hassle when I did that previously.   The hardware drivers for boot camp feel much better now. 

      H
      hyperduck
      Participant
      November 19, 2016

      i would love to know too before jumping the gun

      it seems that mbp favours fcpx greatly

      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      November 18, 2016

      Hi peterkellner,

      Are all computers set to use GPU acceleration or Software Only in Project Settings > General?

      Do these encoded videos include scaling or any GPU accelerated effects?

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      peterkellner1
      peterkellner1Author
      Inspiring
      November 18, 2016

      the settings is to Mercury Playback... (OpenCL).

      There is another choice for (Metal)

      In the recordings are just standard videos and some simple static images.

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