Playback initially choppy then fixes itself

Question

Hello!

I've had this issue for the last month or so.

Whenever I try playing a video back whether in the timeline or in the preivew box, the video starts off very choppy and then resolves itslef. It exports fine, but obviously I would like for it to be playing okay from the offset. Any suggestions?

I have uninstalled and redownladed all revalent drivers and PP itself, same issue.

I'm using a dell XPS 9710 with i7 processer and 16gb of RAM.

I've attached a video showing my problem.

Thanks!

Peru Bob · Answer

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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