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Playback Issues On 13900k, 64GB DDR5, RTX 4090, 2TB WD Black PC

Forum|Forum|2 years ago
June 14, 2023
8 replies
5108 views

I'm having serious playback issues in Premiere Pro 23.4.0 and I'm hoping for some suggestions. I have a monster of a PC that I built expressly for Premiere Pro editing. It's 13900k, 64GB DDR5, RTX 4090, 2TB WD Black SN850X. Everything is up-to-date drivers and Windows 11 and software. It games without any issues. I've benchmarked everything. The SSD is getting 7000mb reads and writes. It's completely stable with zero crashes ever. I am editing right from the 2TB SSD and not editing from an external drive.

For some reason, when I hit the space bar for playback in Premiere Pro, I often times hear a second or two of audio before the video starts moving. It happens all the time. It's so frustrating. It does it on all playback quality settings of Full/Half/Quarter, doesn't matter. So much so that I'm here asking for suggestions on what settings I could do to fix it. We're recording with Sony ZV-E10 cameras in .mp4, and doing almost nothing that should be tough for this PC to handle. I'm just editing together TikTok videos. I have only a couple of layers of video and a single audio layer and less than a minute of video most of the time. I'm open to any and all settings suggestions to try and solve this.

Performance

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Correct answer Ryan28328492ljvc

If anyone else finds this page useful, then here's the resolution I found to my orignal question. I'm editing videos that we're filming from our cameras and recording onto a PC using OBS (Open Broadcaster Software). Then when attempting to edit those videos, the playback and timeline scrubbing was terrible. MyerPj suggested I transcode the file, and that immediately cleaned up my problem. In fact, transcoding the h.264 file from OBS to any format, including re-transcoding it in h.264, fixed the problem and made for beautiful editing and timeline usage in Premiere Pro. My final resolution came today when I changed OBS from recoding in h.264 to Quicktime .mov format, and that .mov file seems to have no issues at all being dropped right into Premiere Pro and getting amazing performance from my PC without any transcoding. So, until I encounter some other issue, I believe this has been completely resolved by changing OBS to .mov format.

I

Ida33394140hqh5

Participant

i am also facing the same problem. i try several time but facing the same problem.

A

And-CFD

Participant

Excellent news - NO transcoding required.

Just got off the phone with Adobe technical support.

Gave me the following items to change:

In PPro go to Edit/Preferences/Playback: Uncheck "Enable Mercury Transmit"

Go to Memory tab: Use 1/4 of your system mem for other applications (In the case of 64GB set it to 16GB)

Go to Audio Hardware tab: set Default Input to "No Input"

Click OK

Open a project and check playback performance.

Additional:

Go to Project Settings\General: make sure "Renderer" is set to the option that gives you CUDA option

Go to Color tab: Set 3D LUT Interpolation: Tetrahedral (Requires GPU acceleration)

These changes sorted out my issue entirely - happy editing in h264!

L

Ludvig34265938kq8v

Participant

This worked for me aswell, thanks

A

And-CFD

Participant

I am currently sitting with the same problem roughly same machine and OS (HP OMEN 17 laptop, i9 13900HX, 64GB DDR5, RTX 4080 12GB, 4TB NVME, Win11, PrPro 24). All drivers up to date, it renders 5.8k 360 video with FX like a beast. The machine intermittantly stutters during initial preview playback (sounds like scratched CD skipping tracks - sometimes quickly corrects, other times skips until I hit space bar again), on HD footage, sometimes even when only audio in the timeline. I had the unit 1 week and replaced it for a brand new one, same model - NO improvement. ALL benchmark tests done and constantly monitoring recources - There is NO shortage on system resources.
I have been editing in Premiere Pro for 9 years plus and used a wide veriety of machines (desktops & laptops alike) of which this is by far the highest performing machine yet. We shoot SONY a7S iii and a7iv with mp4 output files - I have NEVER had preview playback issues in PPro with any of the prior machines ranging from i7 to i9 9000 series chpsets ample ram & GPU.
Transcoding ALL of the footage from ALL of my shoots is not an option, especially in the light that it's never been an issue on "weaker" machines.

Is there anyone that has any technical information on why this would even almost be an issue on such a high performance machine.. at all?

Input on this would be greatly appreciated!

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NisA268020010w7l

Participant

Hey And-CFD,

I have enabled hardware acceleration in the Windows settings under "Display." However, I'm not sure if this is possible in Windows 11, as I am using Windows 10. In addition, in Adobe Premiere Pro, under "Sequence" and "Sequence Settings," you can set the format for video preview to QuickTime and adjust the codec to your preferences. On my computer with a 4K monitor, I, for example, use Apple ProRes 422HQ, occasionally LT.

Regarding file and project settings, I don't think I need to mention that "CUDA" is the default setting. Try the other settings and let me know if it's helpful.

A

And-CFD

Participant

Hay @NisA268020010w7l - Thanks for your prompt response on this.

I was able to finally get help from Adobe tech support. Check my response below.

Thanks again for your help - Cheers!

N

NisA268020010w7l

Participant

Click on the desktop, right-click to display settings, then graphics settings, and enable hardware acceleration GPU scheduling. It worked wonders for me. Let us know if it made a difference.

N

NisA268020010w7l

Participant

Additionally, in Adobe Premiere Pro, you can go to 'Sequence/Sequence Settings/Video Preview Format' and set the preview to QuickTime, using the 'Apple ProRes 422 LT' codec.

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alextom1

Participant

Is the 2TB also the drive your OS is on? If so, move it off there.While your system has great performance specs, it may be a little weak on the NLE editing specs. I edit with 4K h264 all the time and don't have any problems. I have a 8TB M.2 RAID ARRAY for a footage drive. I have a 2TB M.2 for a Scratch drive and my OS is on a separate drive. Also, amount of RAM is just as a important as speed of RAM. Up that to 128GB. And make sure you have proper cooling inside of your PC. Heat is the performance killer. FYI, I'm on a AMD Threadripper Gen 3 24c CPU with a 2080TI and 256GB of RAM. As you can see, I prioritized storage performance over computational performance and it's works great.

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Ryan28328492ljvcAuthorCorrect answer

Inspiring

If anyone else finds this page useful, then here's the resolution I found to my orignal question. I'm editing videos that we're filming from our cameras and recording onto a PC using OBS (Open Broadcaster Software). Then when attempting to edit those videos, the playback and timeline scrubbing was terrible. MyerPj suggested I transcode the file, and that immediately cleaned up my problem. In fact, transcoding the h.264 file from OBS to any format, including re-transcoding it in h.264, fixed the problem and made for beautiful editing and timeline usage in Premiere Pro. My final resolution came today when I changed OBS from recoding in h.264 to Quicktime .mov format, and that .mov file seems to have no issues at all being dropped right into Premiere Pro and getting amazing performance from my PC without any transcoding. So, until I encounter some other issue, I believe this has been completely resolved by changing OBS to .mov format.

MyerPj

Community Expert

Nice going @Ryan28328492ljvc 🙂

MyerPj

Community Expert

Another gotcha is variable frame rate h.264, it just makes editing worse.

Give Shutter Encoder a try to convert the files. ProRes LT or even PROXY format within Shutter Encoder for easy to edit formats.

https://www.shutterencoder.com/en/

MyerPj

Community Expert

Your footage is h.264, not ideal for editing. You might consider a proxy workflow, or consider transcoding that footage to say ProRes LT.

You shouldn't have that much trouble, even with the h.264, but you also could need to optimize that PC. If you are exporting to UHD it adds another layer of intensity to the editing process, try dropping you sequence settings to HD (1080p) and see how that goes. I'm on Win11 with samsung m2's and a meager video card, and I'm getting OK peformance on a very optimized PC.