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Participant
January 16, 2019
Question

please help! after clicking on a new project the whole program closes!

  • January 16, 2019
  • 1 reply
  • 360 views

Hello everybody,

I signed in yesterday to Adobe, and started the test version for Pr and Lr. Lightroom ist working perfectly. But for some reason in Premiere Pro, after clicking on a new Project the whole Pr program closes completely. Therefore I had not the chance yet to use it. I don't know what I did wrong. I uninstalled and installed it over and over again but the Problem stayes! My Laptop is new. My updates are all installed. And I am not clicking on the "x" to close the tab! Please help me... anyone!

Love,

stinagedirtbag

This topic has been closed for replies.

1 reply

Inspiring
January 16, 2019

Try holding down the Option (Alt) key when you launch the application.

That will reset all the preferences in case they are somehow corrupted.

MtD

Participant
January 16, 2019

I tried that 4times but thank you.

Jeff Bugbee
Community Expert
Community Expert
January 16, 2019

does Intel HD Graphics 6000 include Intel UHD Graphics 605?


It does not. See a comparison of those 2 chips here:

https://gpu.userbenchmark.com/Compare/Intel-UHD-Graphics-605-vs-Intel-HD-6000-Mobile/m487064vsm24946