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Part7
Participant
October 26, 2017
Answered

Pluraleyes with Premiere 2018

  • October 26, 2017
  • 16 replies
  • 23355 views

I recently updated to the new Premiere 2018, and am having trouble with Pluraleyes. I installed the Pluraleyes update, but it still isn't working properly. When syncing media within Premiere with Pluraleyes it didn't work at all... so I synced media within Pluraleyes and exported into Premiere but that didn't work. I tried importing other XML files and the window pops up as though it is importing but nothing ever imports.... please help!

    This topic has been closed for replies.
    Correct answer excited_Genie16B8

    You're probably better off contacting Red Giant for this one.

    16 replies

    Show previous replies
    dominicg78915951
    dominicg78915951
    Participant
    November 21, 2017

    For me, the panel won't even open. I got to extensions an click on Pluraleyes 4 and nothing happens. I uninstalled and reinstalled but still, nothing Does anyone know what I should do?

    D
    DonniBellaLuna
    Participant
    November 21, 2017

    Same here. Nothing happens. Un- and reinstalled PE4. I don't really know what to do here.

    Any more thoughts on this!?

    dominicg78915951
    dominicg78915951
    Participant
    November 21, 2017

    No, I couldn't find out why it wasn't opening but lucky I still have the standalone app to work. Just sucks I cant use it within premiere.

    P
    pedroHermelin
    Participating Frequently
    November 13, 2017

    Actually the problem is solved for me now.

    I had used the Uninstall pluraleyes to clean it. The upgrade I've made before was directly from the application File Menu Updates, but it will not work properly. So.

    I downloaded the lastest PluralEyes update from the Red Giant site after the unistall process.

    It is important to be sure to have Adobe Premiere and After Effects closed.

    Then installed it can be open againt Adobe Premiere and PluralEyes will appear under the Window menu as always.

    Thank's to Red Giant technical support for that.

    J
    jdwme2
    Participant
    November 8, 2017

    I'm having the same issue. I've noticed that when I use the extension within premiere, it syncs and creates a sequence, but right clicking and trying to locate that sequence in premiere crashes. I've also saved the crash report and reached out to Red Giant but have not received a response from them yet.

    P
    pedroHermelin
    Participating Frequently
    November 13, 2017

    I have the same problem. First the new 2017 Adobe suite was making my computer crash, panic screen freezing with lines and divided desktop, then the computer went in a restarting neverending loop.

    I finally decided on my MacBookPro late 2011 upgrade to MacOs Sierra High. I had a lot of problems with all the configuration, the laptop became crazy and the same thing started to happen again even if before upgrading I had erase and unistalled all the Adobe package and many old applications that I liked but I decided to sacrify because I really need to do some urgent project to send to an application for documentary films.

    Finally with the Adobe online support I got a link for a real cleaning of the system, then an upgrade link for the Creative Cloud manager app that was causing a kernel panic. I upgraded all to the 2018 version... and it seems to work more or less. (it had restart the computer twice already today with a normal manipulation in a sequence editing workflow)

    I manage to make work again Quicktime 7, that I still use for different matters. Nevertheless it still crashes while I use it... so first I have to solve the most urgent need: PluralEyes extension!

    I have upgraded to PluralEyes 4 but I do not appear on Adobe Premiere and I need it urgently.

    I hope this will be solved quickly. It is a nightmare. Does anyone of you is having the same issue on Windows?

    Is this a problem related with Mac updates and all that?

    Cross fingers to make this work soon.

    ForManOrBeast
    ForManOrBeast
    Participant
    November 7, 2017

    Same issue. I don't have a solution, but I have a workaround. I brought the XML from PluralEyes into Premiere 2017, then opened my original 2018 project and imported the sequence. Hopefully Red Giant and/or Adobe can address this soon.

    E
    excited_Genie16B8Correct answer
    Legend
    October 26, 2017

    You're probably better off contacting Red Giant for this one.

    D
    djrumbu
    Inspiring
    October 26, 2017

    for me it works fine, i got PE4, but today i got the same problem a few time, just restarting PP worked tho, it's weird, but restarting worked. let me know how it goes, i use this combo every day, i could help maybe.

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