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Participant
March 27, 2020
Answered

PP 2020 unresponsive to mouse clicks, exhibiting "ghost" Behavior

  • March 27, 2020
  • 3 replies
  • 4865 views

Hey all,

 

CRUX OF THE ISSUE: Mouse clicks do not produce expected response in Premiere, if any response at all. Clicking different open sequences reverts back to the first opened sequence. In sequence settings, the only responsive buttons are "Cancel" and "OK". Clicking dropdowns are unresponsive, but instead, hovering mouse over dropdowns or dimensions/resolution input field cycles through menu options/numbers.

 

HARDWARE:
iMac with 3.5 GHz Intel Core i5 processor

Memory: 32 GB 2400 MHz DDR4 

 

ATTEMPTED FIXES: 

Switched project files

Created new project files

Restarted program while erasing preferences

Restarted computer

Wiped Media Caches

Restarted computer
Uninstalled PP2020
Uninstalled entire Adobe Cloud and cleaned using Adobe Cleaner script.

Restarted computer

 

THE STORY

I'm experiencing a crushing issue in Premiere Pro 2020. When I opened my file this morning, I noticed Linked files were taking a long time to load but didn't think much of it. I recently swapped this project over to a new hard drive and it had to search to link the files, so I figured that would be resolved once it found everything. I clicked through the locate files dialog box and entered my project. I attempted to click through my timeline when I started to notice this issue. My mouse clicks within premiere pro (and only in premiere pro) were exhibiting laggy behavior. In many instances, clicking in the timeline or into the Project window produced no response from the program. 

I thought I might be having an issue with preview files from switching to the new drive, so I jumped into my sequence settings. Sequence settings buttons and dropdowns were unresponsive at first. Then I noticed that if I hovered my mouse over the dropdown menus, dropdowns would cycle through their options. In the input fields for dimensions, the numbers would increase if I hovered my mouse over them. I opened up different projects, and even tried creating new projects and I am experiencing identical and unexplained behavior. I've tried many fixes, up to wiping and reinstalling the entire creative cloud on my iMac. That did nothing for this issue, which makes me think this is an issue with another program, driver, plugin, or who knows what playing badly with Premiere. 

I'm not quite sure what to do next as I haven't seen any similar issues in the forums. I'm thinking my next steps probably have to do with updating or reverting drivers, but we're really starting to get out of territory I am familiar with, especially since I am still learning and becoming familiar with iMac (learned editing and computers on PC, had to switch to Mac for work last year.)

 

Thanks for any help you might provide!

This topic has been closed for replies.
Correct answer AWLingle

Well, I solved my own issue. 

I have no idea what the underlying problem was, but I updated my Mac OS and now Premiere plays nicely again. 

No issues whatsoever.

3 replies

Participating Frequently
March 30, 2022

Yep - I'm having this issue too.  It's maddening, and makes editing incredibly slow.  Nothing has changed with my workflow, but now I'm sometimes waiting 3/4 seconds for premiere to become responsive. You can normally see the little line in the timeline telling you where your mouse is, and it's just blank and only appears after a few seconds.  Until then no clicks/interaction in the timeline (or anywhere else) will register (Image attached of what I'm talking about).

 

 

Right now, I'll get maybe 5-10 seconds of good responsive mouse clicks/clip interaction, and then have to wait 3 seconds or so, and that cycle just repeats.

Kevin-Monahan
Community Manager
Community Manager
April 1, 2022

Hey there, Chris. What kind of Mac are you running? Any other info you can share? Possible to roll back to Big Sur?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participating Frequently
April 13, 2022

Hey mate.  Specs are the following:

15" macbook pro, running version 11.6.5 (big sur still - I've been busy and didn't want to update while I was busy)

2.9 GHz Quad-Core Intel Core i7

16 GB 2133 MHz LPDDR3

Radeon Pro 560 4 GB

 

I'm running iStat menus, and the processor isn't maxing out or anything when this is happening.  I do edit from external HDD's, but it's not been an issue in past years.  My workflow hasn't changed at all, so I imagine the problem has to come from software side, unless the data transfer bus is playing up or something like that.

Participating Frequently
March 21, 2022

I've been having this issue with my i7 iMac for a while now. It seems to only be since updating to the last few versions of CC PP, but I'm honestly not entirely sure when it happened. I can't find anything else that this issue applies to, which rules out the idea that it's my mouse. It doesn't happen with any other software, Adobe or otherwise. I'm using PP22.2 at present and it's soooooooo frustrating.

 

Paying good money for this guys, please find a fix.

Kevin-Monahan
Community Manager
Community Manager
March 22, 2022

Hi FSR_Industries,

Sorry to hear that. Not yet seeing this on my builds of Premiere Pro and macOS Monterey, but you are not alone. We've seen it on M1 and Intel and Monterey. We've seen it in the U.S. and Germany so far.

 

I've got my eye on this issue and hope to update the community as soon as I can get this bug to reproduce.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
AWLingleAuthorCorrect answer
Participant
March 27, 2020

Well, I solved my own issue. 

I have no idea what the underlying problem was, but I updated my Mac OS and now Premiere plays nicely again. 

No issues whatsoever.