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giotron
giotron
Participant
February 8, 2018
Question

PP CC 2018 Project Opens Empty

  • February 8, 2018
  • 10 replies
  • 16693 views

When I open a 2017 project in 2018 the project opens completely empty.  I can still open the project normally in 2017 but when I open the project in 2018 after agreeing to convert the project the entire thing is empty.  No clips, sequences, nothing.  Anyone know how to work around this?

Thank you in advance.

Carlo

This topic has been closed for replies.

10 replies

A
A_Balch
Participant
August 6, 2019

I had the same problem with my project panel not opening at all. I tried the "reset saved workspace" that was mentioned by Adobe Staff and it worked.

J
jjbaker13
Participant
April 30, 2019

I too, have this issue. Windows. Reset preferences did not work. Import did not work. Lost weeks of work.
Hopefully a solution soon?

A
Anonymous
April 1, 2019

I saved my project to the creative cloud folder to have it in the cloud. I'm running Mac OS Mojave (10.14.3) and Premiere CC2019 13.02

The project opens empty, nothing inside, no error messages.

F
frederickt2624324
Participant
February 6, 2019

Find a way to solve this.

Go in Finder Window open : The Home Folder (the one with your name) / Documents / Adobe / 13.0 / Adobe Premiere Pro Auto-Save

You should find your saved files for your project.

Good luck !

J
Jamie_Steel
Known Participant
February 28, 2019

That gives the autosave, but it does not solve the problem from happening to the original file.

F
frederickt2624324
Participant
February 6, 2019

I'm having the same problem.

Mac OS High Sierra 10.13.4

Adobe Premiere Pro CC 13.0.2

Tried all the above.... + uninstalled and reinstall Premiere.

Didn't work.

S
SpecificOcean
Participant
September 26, 2018

I was having the exact same problem. Import whatever your gonna work on(in my case it was a timelapse and I selected the first image and check image sequence do it in one file) then I just dragged that one timelapse to all the workspaces and boom problem fixed.

J
Jamie_Steel
Known Participant
June 8, 2018

Hi,

I am also having issues with all of my Premiere files opening empty. When I open the auto-saves some of them open as normal - however others are not, and I need to refer back to backup versions I have thankfully made. The problem being with the backups are dynamically linked to AE files that are also dynamically linked from the original Premiere file - total nightmare as I have lost all of my AE editting.

This does not seem to be related to any workspaces as I have tried the steps above. It as is the Premiere files are completely removing all content within as I noticed that the files sizes are 9kb and 29kb respectively?

Any update on this would be greatly appreciated as I am pushing to have a wedding video finished by next week !

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    June 12, 2018

    Hi Jamie Steel,

    What is the exact dot version of Premiere Pro you are on? FAQ: How to find the exact version of Premiere Pro you're using?

    Have you tried creating a new project, import the old project file & check the issue?

    Thanks,

    Vidya

    J
    Jamie_Steel
    Known Participant
    June 12, 2018

    Hi Vidya,

    I am using Premiere Pro CC - Build 12.11 (Build 10).

    I also tried importing the file, but the contents still appear empty after the import.

    Thanks

    Jamie

    E
    excited_Genie16B8
    Legend
    February 13, 2018

    Post a screen shot of the Project panel.

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    February 8, 2018

    Hi giotron,

    If the issue persists even after trying the step Ann Bens suggested, create a new project in 2018 version & import the old project file into the new project.

    Thanks,

    Vidya.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    February 8, 2018

    Reset to saved layout: hit that a couple of times.

    giotron
    giotronAuthor
    Participant
    February 10, 2018

    I tried the revert to saved layouts and nothing happened.  Just got an error in bottom right corner saying unknown workspace.  I also tried to import the entire project into a new project created in CC 2018 but nothing was imported.  Still had every panel empty.

    Carlo

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    March 27, 2018

    I had a similar problem and those solved it.

    Do you know what cause this. In my case, when I opened my project is was just a blank dark grey screen and I couldn't do anything. Always had to force quit.

    Thanks Vidya.


    Hi domingol86927334,

    It happens when the preferences/workspaces are partially corrupted. The only resolution is to reset the preferences.

    Thanks,

    Vidya

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