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Question

PP closes during rendering

Forum|Forum|1 year ago
September 10, 2024
4 replies
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This is the fifth time I have tried to communicate with an adobe specialist and they cut off the conversation, thus preventing us from making progress in the conflict that the Adobe premiere pro and media encoder apps are generating. These applications close unexpectedly during the rendering process.

Computer: Asus g15
System: windows 10
Processor: Ryzen 9 5900HS
Video card: NVIDIA 3070 Laptop
RAM: 40 Gb

[ subject edited for clarity — was "adobe specialists do not respond to my request"]

Others

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Community Expert

Community Expert

I've moved your post from Creative Cloud Desktop to the Premiere Pro forum where you are more likely to get help with your issue.

Does your computer meet or exceed the recommended system requirements?

https://helpx.adobe.com/premiere-pro/system-requirements.html

Jane

Community Expert

Community Expert

See here:

https://helpx.adobe.com/premiere-pro/kb/error-compiling-movie-rendering-or.html

Community Expert

Community Expert

Try turning off Hardware encoding in the Video tab of the export settings.

Community Expert

Community Expert

see if you have an open ticket https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

though if you have a question about premiere, let us know here.