Inspiring

Answered

PP crashes on open

Forum|Forum|2 years ago
March 1, 2023
3 replies
3206 views

I tried to find a way to contact Adobe directly but each link took me here.

Yesterday, Premier Pro was running totally fine. Today.. every project old and new that I open all lock up and crash within about 30 secs. I don't have the most amazing pc but nothing has changed and it was working fine before.
Specs: 1080gtx, Ryzen 5 1600X (3.6GHz), 16gb RAM, heaps of SSD space.

I have tried reseting prefrences, rolling back to older versions, uninstalling totally and reinstalling. Nothing works.

Please help =(

Freeze or hang

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Correct answer MarekMularczyk

Can you help me undertand what this means please?

In Premiere preferences > Media, try to disable:

hardware accelerated decoding
hardware accelerated encoding

(bottom two tickboxes):

See if it helps.

Community Manager

Community Manager

Thanks for letting us know about your progress, JP.

Cheers,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

steve29186984f4jw

Participant

dont understand? i am having the same issue but it wont open for me to even get to preferences

Community Expert

Community Expert

Have you tried to reset Premiere preferences?

Adobe Community ExpertAdobe Certified Professional

Participating Frequently

No dice for me. I've reset, rolled-back, uninstalled, pre-rendered, updated drivers, rolled back drivers. It's broke.

Inspiring

UPDATE: It crashes the instant I interact with the timeline.

Community Expert

Community Expert

Is it doing the same in Premiere 2022?

Adobe Community ExpertAdobe Certified Professional

Inspiring

So I just did a full uninstall and currently installing v 22.6.4. I will reply in time when I can tell if it crashes or not.