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Fantigua15136831
Participant
May 21, 2020
Answered

PP Version 14.2 crashes on export

  • May 21, 2020
  • 5 replies
  • 2888 views

Using Windows 10 and have just updated to Premiere Pro V14.2.  Trying to export media premiere crashes.  Will not display Encoder interface just goes to black screen and provides an unresposive error.  Was able to finally get it to display an error msg which is attached.  Have uninstalled / reinstalled both Premiere and Media encoder with no luck.  

 

Solution was to reinstall version 14.1. Would like to keep my software up to date but can't if this keeps up.  Any ideas?

 

Thanks

    This topic has been closed for replies.
    Correct answer RjL190365

    What is the exact hardware configuration of your system? You may have a discrete GPU that is not compatible at all with the new NVENC or VCE/VCN hardware encoding support in 14.2. And by default, exporting to H.264 or HEVC automatically triggers hardware encoding in 14.2. I told another user in another thread about the very same problem with a GT 1030: That GPU does not support NVENC at all.

     

    To determine whether you have a compatible GPU, download and install / run GPU-Z. Look at the program's main page. Look at the GPU name there. If it says "GM108" or "GP108," then you have one of the GPUs that do not support hardware encoding at all.

     

    By the way, reverting to 14.1 is a bad solution, as it is even more buggy than 14.2. The better solution, in your case, would have been disabling hardware accelerated decoding and encoding in Preferences > Media, then restarting Premiere Pro 14.2.

    5 replies

    T
    Community Manager
    Trent HappelCommunity Manager
    Community Manager
    June 16, 2020

    FYI, Premiere Pro 14.3 has shipped and includes the fix for export using NVIDIA GPU without NVENC

    https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    https://helpx.adobe.com/premiere-pro/using/whats-new.html

    B
    BilalQ001
    Participant
    May 30, 2020

    This worked perfectly for me! 

    A
    agubariu
    Participating Frequently
    June 10, 2020

    Same problem here with GeForce GTX 1050 4 GB VRAM and Intel HD Graphics 630. Media Encoder 14.2 crashes when enabeling hardware acceleration.

    C
    coloredit
    Participant
    May 27, 2020

    I have the same Win10 configuration (except for the the Quadro 500) with the same problem. At first PP2020 would not export H.264 and then it would not respond when I went to export media. After unchecking the Hardware Encoding settings in BOTH the latest Premiere Pro 2020 and Media Encoder 2020 I can confirm both programs are exporting again. Yay! Thank you!

      F
      Fantigua15136831Author
      Participant
      May 26, 2020

      Hardware:

      • PU. Intel Core i7-8550U 29.
      • GPU. NVIDIA Quadro P500 (2GB GDDR5)
      • Display. 15.6”, 4K UHD (3840 x 2160), IPS.
      • HDD/SSD. 1TB M.2 PCIe NVMe SSD.
      • RAM. 32GB DDR4, 2400 MHz.

       

      R
      RjL190365
      Legend
      May 26, 2020

      There's your problem. The Quadro P500. It is based on the exact same GP108 GPU as the GeForce MX 250. Neither of those GPUs have a built-in hardware encoder at all whatsoever, so there is absolutely no NVENC support at all.

       

      Unfortunately, Adobe failed to implement a blacklist of discrete GPUs, mainly obsolete ones and very-low-end ones which lack any hardware encoding capability whatsoever, into its executable. If it were implemented correctly, Premiere would have known that certain GPUs such as yours lack hardware encoding capability entirely, and would have automatically defaulted the hardware encoder to the Intel QuickSync or the software-only mode on program launch.

        A
        Adobe Employee
        Abhishek Kapoor11006798
        Adobe Employee
        May 27, 2020

        Hi,

        We have identified the issue and have a possible fix in latest beta build. We request to try it out latest Beta build of Premiere Pro or Adobe Media Encoder. Beta will install separately from 14.2, so it should not affect 14.2.
        You can access latest Beta build from Creative Cloud App > Beta Apps
        Please let us know whether it works or not.

        Regards
        Abhishek

          R
          RjL190365Correct answer
          Legend
          May 21, 2020

          What is the exact hardware configuration of your system? You may have a discrete GPU that is not compatible at all with the new NVENC or VCE/VCN hardware encoding support in 14.2. And by default, exporting to H.264 or HEVC automatically triggers hardware encoding in 14.2. I told another user in another thread about the very same problem with a GT 1030: That GPU does not support NVENC at all.

           

          To determine whether you have a compatible GPU, download and install / run GPU-Z. Look at the program's main page. Look at the GPU name there. If it says "GM108" or "GP108," then you have one of the GPUs that do not support hardware encoding at all.

           

          By the way, reverting to 14.1 is a bad solution, as it is even more buggy than 14.2. The better solution, in your case, would have been disabling hardware accelerated decoding and encoding in Preferences > Media, then restarting Premiere Pro 14.2.

            G
            george@yefchak.com
            Participant
            May 24, 2020

            Even this doesn't work for me. The AME opens (or I can start with it already open), but as soon as I try to queue something, it stops responding. I am able to export directly in Premiere Pro 14.2, but only in software-only mode. (I have a GeForce 1030).

            R
            RjL190365
            Legend
            May 24, 2020

            Sorry. The 1030 has absolutely no hardware encoding support at all whatsoever. Adobe should have blacklisted any lower-end GPU that lacks hardware encoding support in the hardware encoder, which would have resulted in the encoder defaulting to the QuickSync or software mode automatically.

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