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Preimere pro keeps crashing shorty after starting up

Community Beginner ,
Jul 17, 2021 Jul 17, 2021

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Hello! 

 

Im new to preimere. Im editing a video on a new Macbook air that I just bought from the apple store ( 8gpu 500 in something gb). There plently of storage so I dont think that thats the issue. I also dont have any other applications open while working. 

 

Also under project setting my render is set to "mercury playback engine software only" i saw that that might help but im still having an issue 

 

I also tried to reset my computer but that doesnt solve it 

 

I get this : ( sorry, a serious error had occurred that requires adobe pp to shut down..." So now what. 

Screen Shot 2021-07-17 at 10.12.51 PM.png

-Sara

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correct answers 1 Correct answer

Community Beginner , Jul 18, 2021 Jul 18, 2021
That didnt do the trick.  On PP, I delted the audio area that was giving me the issue. I then opened it in audition and added my effects. Then I saved it and put it back into PP and it hasnt crashed since.  

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Community Beginner ,
Jul 17, 2021 Jul 17, 2021

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For got to add my computer stats :

 

Macos Big sur (m1, 2020)

Apple M1 chip

memory 8gb

500gb of storage : 379.19 gb available 

also the whole time line is about an hour and a half long and ive edited 13 mins of it. 

 

I also noticed that it only crashes when I get up to a certain part of the timeline. This part in particular ( around the 13 min mark ) has audio that was a little messed up so i was trying to fix it with audio affects so maybe that has something to do with it? 

-

Sara

 

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Adobe Employee ,
Jul 17, 2021 Jul 17, 2021

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Are you editing with clips from a camera or from a screen capture? If the latter, have you tried transcoding the footage in Handbrake before importing it into Premiere Pro? That can help a lot, Sara. Try it.

 

Thanks,
Kevin

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Community Beginner ,
Jul 18, 2021 Jul 18, 2021

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Thanks Kevin, 

 

The 13 mins that I already edited is a mix of videos shot on my phone ( iphone 7 plus) and screen recordings from my phone

 

The part that keeps crashing  is just videos that was shot on my phone. + audio I recorded on a blue snowball mic. 

 

I will try your suggestion and get back to you.

 

Thanks!

-Sara

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Community Beginner ,
Jul 18, 2021 Jul 18, 2021

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That didnt do the trick. 

 

On PP, I delted the audio area that was giving me the issue. I then opened it in audition and added my effects. Then I saved it and put it back into PP and it hasnt crashed since. 🙂 

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