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Premier not opening any save files

Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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I have worked on a large project and put roughly 20 hours in and today when saving the project and re-opening, Premier has a loading project screen and then closes. I have attempted to open Auto Saves and previous saves and received the same thing. I updated my Premier app on my computer and worked, but after closing and reopening, I realized the same issue happened. I am now stuck and cannot open any of my saves. I have included a video that shows the issue I am having.

 

Any suggestions?

 

Thanks in advance.

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Crash, Error or problem, Freeze or hang, Import

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correct answers 1 Correct answer

Engaged , Oct 21, 2020 Oct 21, 2020
I was able to talk to Adobe Support, and the person that helped me was awesome.  After doing the following, I was able to open my saved projects.  I have to reconfigure my layout and settings, but I can live with that. I hope this helps you as well.https://helpx.adobe.com/in/premiere-pro/using/preferences.html#:~:text=To%20restore%20default%20preference%20settings%20and%20plug%2Din%20cache%20at,when%20the%20splash%20screen%20appears.

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Engaged ,
Oct 20, 2020 Oct 20, 2020

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I'm getting the same thing, and I'm on a Mac Pro.  The workaround that I used was starting a new project and then import the saved project. It still sucks because who wants to keep creating a new project to open the current project?

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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I have tried that workaround and loading the new project shuts down Premier. This is very frustrating and have tried everything. 

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Explorer ,
Oct 21, 2020 Oct 21, 2020

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I would save a lot more to prevent this. Not sure about a fix maybe try moving the file around. 

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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The issue is I can not reload any save prior to a ~3-hour mark. So all those saves and autosaves won't open.

 

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Engaged ,
Oct 21, 2020 Oct 21, 2020

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This is a major problem. It's hard to believe that Adobe didn't catch this, and are they not seeing this post?

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Adobe Community Professional ,
Oct 21, 2020 Oct 21, 2020

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This forum is primarily user-to-user peer support, it is NOT monitored by the engineers.

 

To get to the engineers, use their UserVoice system ... that goes directly to their systems, and is read & logged in by at least one engineer. Plus, all posts there are collated and sent to the upper managers who determine budgets. Those folk live by metrics ... so give them some metrics.

 

Give ALL the data ... you computer, specs, OS, media, and workflow steps.

 

And fwiw ... on Win10, not getting any issue at all. Most Mac users I know aren't either. So it's some small subset, oft a harder thing then to puzzle out.

 

Neil

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Engaged ,
Oct 21, 2020 Oct 21, 2020

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I'm chatting with them on the issue now.  Something this bad should be monitored by them.  just my 2 cents.

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Adobe Community Professional ,
Oct 21, 2020 Oct 21, 2020

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Um ... "this bad" depends entirely on how many users are suffering, of course. This is a small subset, and so wouldn't get the emphasis that something affecting far more users would get.

 

And yea, I've got a couple things on file with them that are rather to the niche side of things. They recognize the problem, but ... it's not a big thing to most other users. Sigh.

 

Neil

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Engaged ,
Oct 21, 2020 Oct 21, 2020

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The support team was very helpful in fixing my issue.  I like to do major customization to my layout.  

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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When searching on the web about this issue, specifically when this happened yesterday I have noticed several of posts/threads about this issue, and about 90% were similar to mine without any Adobe fix. I have sent a UserVoice to the link -(https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/41700490-premier-not-openin...).

 

I usually am able to or at least find a way to fix most issues that I come across with Adobe, but if I cannot get this resolved soon I  may have to find alternatives until Adobe patches. I am not threatening to leave Adobe, but rather voice that with the amount of money the service costs there should be someone on this. 

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Engaged ,
Oct 21, 2020 Oct 21, 2020

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I was able to talk to Adobe Support, and the person that helped me was awesome.  After doing the following, I was able to open my saved projects.  I have to reconfigure my layout and settings, but I can live with that. I hope this helps you as well.

https://helpx.adobe.com/in/premiere-pro/using/preferences.html#:~:text=To%20restore%20default%20pref....

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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Thanks! I will have to try reconfiguring my layout and follow the link. Were you able to open your save up afterwords? 

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Engaged ,
Oct 21, 2020 Oct 21, 2020

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Yes, I am... after the reset, I am able to open all saved projects. 

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Explorer ,
Mar 26, 2021 Mar 26, 2021

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This didn't work for me. Here is what eventually worked (all my projects are production files). I should note, in case it's relevant, I did both options by previous poster - hold down alt while opening project, and hold down Shift + Alt to clear catch and restore defaults.
Then:
Go to Auto-save, open a previous version (after many failed attempts to open an auto save (10+) the only thing I did differently the last time that it DID open was I started an OBS screen recording to document the issue, and whalla - magically opened. In open project, SAVE AS new Pproj in a new location outside of the production. Then create a copy of that in file explorer and move the duplicate into the production folder. New project backup now opens successfully inside production. (minus anything not captured by the auto-save). 


Adobe please fix so this doesn't happen again! I'm in Version 15 on PC

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Engaged ,
Nov 18, 2020 Nov 18, 2020

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Update:  I'm still getting the error on projects that are saved using a dual monitor setup.  I created an untitled.prproj file saved to my desktop and once I open it I can open any project.

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Engaged ,
Mar 10, 2021 Mar 10, 2021

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I've added a short video to show the problem.  Am I the only one?

 

I just saw that version 15 is available,  I will upgrade and give that a try. 

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Engaged ,
Mar 13, 2021 Mar 13, 2021

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For anyone that cares.... wink, wink

After doing the upgrade this issue has been resolved. 

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Engaged ,
May 05, 2021 May 05, 2021

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The problem is back.  Anyone else getting this?

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