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dahlitz
Participant
January 20, 2020
Answered

Premier Pro 2020 crash dvaaudiofilterscan

  • January 20, 2020
  • 2 replies
  • 4755 views

Since upgrading to Premier Pro 2020 there was an intermittent crash when opeining a project - now crashing all the time.

The project will open and start to load but never fully loads before it hangs - have to 'force quit' to shut it down.

dvaaudiofilterscan will come up now and then on my computer and I wonder if that's the problem. I've deleted Premier Pro (and settings) and re-installed it afresh, but it doesn't seem to have fixed the problem.

 

Have a big 70min documentary right at the last stages of post - really need this solved ASAP.

 

Mac Mojave 10.14.6

2.3GHz Intel Core i5

16GB 2133MHz DDR4

Intel Iris Plus Graphics 640 1536 MB

    This topic has been closed for replies.
    Correct answer R Neil Haugen

    Go to your media cache/cache database files, and delete everything with Premiere closed.

     

    Then create a new project in Premiere. In that project, from the Media Browser panel, navigate to the old project file and Import.

     

    See if that works.

     

    Neil

    2 replies

    S
    Community Manager
    Sumeet_Kumar_ChoubeyCommunity Manager
    Community Manager
    January 20, 2020

    Hi dahlitz,

     

    Sorry to hear this. Let us know the exact version of Premiere Pro that you are using. If after clearing the cache you are still getting this issue, try resetting app preferences and check if it's working properly.

     

    Thanks,

    Sumeet

    D
    dahlitzAuthor
    Participant
    January 20, 2020

    Thanks Sumeet - seems the clearing of cache was the trick.

     

    matt

      R Neil Haugen
      R Neil HaugenCorrect answer
      Legend
      January 20, 2020

      Go to your media cache/cache database files, and delete everything with Premiere closed.

       

      Then create a new project in Premiere. In that project, from the Media Browser panel, navigate to the old project file and Import.

       

      See if that works.

       

      Neil

      Everyone's mileage always varies ...
        D
        dahlitzAuthor
        Participant
        January 20, 2020

        Hi Neil - I couldn't find that media cache so I did open Premier Pro and without loading a project cleared the cache from the preferences dialoge box. It seems to have worked - the project loaded and is seemingly working and unscathed!

        Thanks.

        Back to typing in 14K words into closed captions! (by the way, I'll have to search, but it seems closed captions are rather difficult to manipulate when further picture editing is done - i.e. can't move blocks of it around - anyway, don't expect and anwer here - I'll go searching).

        Thanks again.

        Matt

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