Premier Pro 2021 freezeing on AEXD.aex

Forum|Forum|4 years ago
April 30, 2021
1 reply
8998 views

There is a strange issue with Adobe Premiere 2021.

While opening Premiere Pro 2021, its freezes on AEXD.aex

On the same machine, other user can use it without any error. but some students are stuck on splash screen with loading AEXD.aex

Is there any particular reason?

Any help would be appreciated.

Thank you.

Freeze or hang

This topic has been closed for replies.

S

Sumeet Kumar Choubey

Community Manager

Hi subash.gurung,

We're sorry to hear about this. Please let us know the system specs (OS, CPU, GPU & RAM) & the version of the GPU driver installed on your system. We're here to help, just need more info.

Thanks,

Sumeet

S

subash.gurungAuthor

Participating Frequently

Hi Suresh,

Machine is HP ProOne 440 G4

Processor Intel Core i5 (8th Gen) 8500T / 2.1 GHz (3.5 GHz) (6-core)
Processor Main Features Intel Turbo Boost Technology 2
Cache Memory 9 MB
Cache Per Processor 9 MB
RAM 8 GB (installed) - DDR4 SDRAM
Storage Controller SATA (SATA 6Gb/s)
Hard Drive HDD 1 TB - SATA - 7200 rpm
Graphics Controller Intel UHD Graphics 630

Thank you.

S

subash.gurungAuthor

Participating Frequently

Windows 10 20H2

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