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subash.gurung
Participating Frequently
April 30, 2021
Pregunta

Premier Pro 2021 freezeing on AEXD.aex

  • April 30, 2021
  • 1 respuesta
  • 8998 visualizaciones

There is a strange issue with Adobe Premiere 2021.

While opening Premiere Pro 2021, its freezes on AEXD.aex

On the same machine, other user can use it without any error. but some students are stuck on splash screen with loading AEXD.aex

 

Is there any particular reason?

 

Any help would be appreciated.

 

Thank you.

 

Este tema ha sido cerrado para respuestas.

1 respuesta

S
Community Manager
Sumeet Kumar ChoubeyCommunity Manager
Community Manager
April 30, 2021

Hi subash.gurung,

 

We're sorry to hear about this. Please let us know the system specs (OS, CPU, GPU & RAM) & the version of the GPU driver installed on your system. We're here to help, just need more info.

 

Thanks,

Sumeet

S
subash.gurungAutor
Participating Frequently
May 17, 2021

Hello Sumeet,


Can you please support?

We are still having this issue.

 

Thank you.

S
Community Manager
Sumeet Kumar ChoubeyCommunity Manager
Community Manager
May 18, 2021

Hi subash.gurung,

 

Sorry for the delay. Please try these steps & check if Premiere Pro is launching properly.

  • Navigate to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
  • Temporarily move the plugins inside the MediaCore folder to a folder on the desktop
  • Launch Premiere & check if it's working properly

Hope it helps.

 

Thanks,

Sumeet

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