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Correct answer PaulMurphy

It sounds like you might be using a Broadcast sequence preset, which routes audio tracks to different channels rather than mixing them to a stereo output.

To fix this, select and drag your clips from the current sequence to the New Item button (document icon) at the bottom right of the Project panel. This will create a new sequence with a stereo mix.

7 replies

O
Ouse Saber - Heline
Participant
September 2, 2025

olá, adquiri um computador com configurações novas e fui instalar o premier 2025, quando importei os arquivo não chega com audio dentro do projeto, oq que fazer?

já instalei os codecs QUIKTIMER E CODECPAK!  me ajudemmmm!!!!

R Neil Haugen
R Neil Haugen
Legend
September 2, 2025

Screengrabs of the file in the Project panel would be handy.

 

Do you mean Premiere does not import the file with audio in the Project panel?

 

Or that when you drag the file to a sequence, there's no audio?

 

What is fhe format/codec of the file involved? If the audio is Dolby AC3 that can be an issue and would need the specific codec installed manually to your computer.

Everyone's mileage always varies ...
K
kaustubhan1505
Participant
June 9, 2025

I am getting a loud sound from the audio mixer after recording a voiceover. 

MyerPj
Community Expert
MyerPjCommunity Expert
Community Expert
February 10, 2025

Karen, if you could be a little more brief, we could... well, never mind that. I have no idea what your issue is. I went to Pluto, toggled on the default muted audio and it seemed to play fine.

V
vbg_2198
Participant
December 29, 2024

audio on track 1 and II mono and the audio for track 3+ is not playing AUDIO PLEASE HELP ME

 

R Neil Haugen
R Neil Haugen
Legend
December 29, 2024

Please add a screengrab of your timeline panel. And a better description. I've no idea what's going on, how can anyone help?

Everyone's mileage always varies ...
R
Reaction_Cut1830
Participant
December 1, 2024

After 2025 update some audio not working at all, I tried moving to different channel and also creating new squenze, not working at all. Any idea?

 

P
Community Expert
PaulMurphyCommunity Expert
Community Expert
December 1, 2024

Those diagonal lines on the clip means your media is offline.

 

Here's more on what this means and how to fix it: https://community.adobe.com/t5/premiere-pro-discussions/faq-what-do-i-do-when-i-see-diagonal-lines-on-clip-s-after-moving-media/td-p/10391911

S
Sextonarts
Participant
November 4, 2024

Check your Audio Track Mixer Panel and make sure the balance dial is set to 0.0.  Also check what channels the output is going to.  Also, with the clip selected, check Clip->Modify->Audio Channels to make sure you have L and R channels selected.   

The recent upgrade changed some intial settings.  I am still working through othe audio issues since the upgrade.

P
Community Expert
PaulMurphyCommunity ExpertCorrect answer
Community Expert
October 30, 2024

It sounds like you might be using a Broadcast sequence preset, which routes audio tracks to different channels rather than mixing them to a stereo output.

To fix this, select and drag your clips from the current sequence to the New Item button (document icon) at the bottom right of the Project panel. This will create a new sequence with a stereo mix.

    J
    J Ray SanduskiAuthor
    Participating Frequently
    October 30, 2024

    I did not set a preset nor change any of the preferences when the new version automatically updated on my machine.  The new version has fallen flat and it can't get back up very easily!  Ungh!

      J
      J Ray SanduskiAuthor
      Participating Frequently
      October 30, 2024

      I did go back and look at the preset that was used and it was not my preselected preset of 29.97 fps and 1080p - Premier Pro chose one and I was not aware of what it had done - Now I know what to do!  Thanks!

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