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neilm8506696
Known Participant
June 29, 2023
Question

Premier Pro 23.5 crashes on load every time

  • June 29, 2023
  • 1 reply
  • 738 views

I haven't used Premiere for awhile. I'm trying to load and it crashes on the splash screen (every time).  Same thing for Adobe After Effects.

 

We have 18 people in our company licensed on various Adobe products.  Seven of us (including me) have the "Creative Cloud All Apps - Pro Edition".  I know I have the current version -- it updates automatically.

 

Things I have done:

 

  • Updated my NVidia RTX 2080 ti driver to latest (Driver Version 31.0.15.3598)
  • Cleared media cache files
  • Reset preferences
  • Told PP not to load plug-ins

 

Here are my specs for my windows edit platform:

  • Windows 10 Pro (Version 10.0.19045 Build 19045)
  • 128GB RAM
  • 2TB SSD drive C
  • 14TB SSD RAID 10 drive D

 

Any suggestions on what else to do?

    This topic has been closed for replies.

    1 reply

    M
    Michael Grenadier
    Legend
    June 29, 2023

    generally not a good idea to have updates load automatically.  You might try reverting to an earlier version of premiere 23.  I found 23.2 very stable (although primarily on a mac).  If you need help reverting to a previous version, post back..  And by any chance did you load the games driver for the graphics card...  Not recommended.  reset to the studio version of the driver.  

    N
    neilm8506696Author
    Known Participant
    June 29, 2023

    Thanks for your response!  If there are no other ideas, I'll try downgrading.

     

    I did update to the studio driver, not the game driver, so I am good there.

     

    I've been using Premiere Pro for more than a decade, and never had issues with auto-updating.  Ive never seen a situation where I couldn't get it to load at all.  The fact that the same thing is happening with AE makes me think it is more complex than just this version of PPro.

    M
    Michael Grenadier
    Legend
    June 29, 2023

    What can I say?  I never automatically update and always monitor this board to see if people are having issues with an update.  So I'm prepared knowing where things can go wrong and revert if necessary.   And never a good idea to update in the middle of a large project... Of course, that said, I'm always in the middle of a large project...as I'm usually working on multiple projects some of which go on for years...

     

    You might try this:  disconnect your media drive and then try launching the premiere project.  If it loads, there may be an issue with specific media.  Slowly relinking material can help you find out what the issue is...  But probably easier to just revert to the version that was working.  

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