Premier Pro MOV Issues

Forum|Forum|5 years ago
August 18, 2020
4 replies
1020 views

I have P.C. not a Mac. I have been using Filmora to edit, but I'm trying to transition to PP because it's more comprehensive. When I export an MOV from Filmora it plays on my P.C. just fine. It also plays for my clients with P.C.'s without any problems when I send them the files. However when I export an MOV from Premier Pro I get an error code saying the file isn't supported. I know I can just download a a codec pack for myself but I don't want to ask my clients to download software just to watch the video's I send them. Can anyone please explain why this happens with Premier Pro and not Filmora and is there an easy fix in Pro to allow anyone with a P.C. to view the MOV without downloading new codecs?

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Steve Griffiths

Inspiring

One of the listed QuickTime (QT) codecs for export available in Filmora Pro for PC is Cineform (not sure about Filmora9) ... perhaps that is the QT codec you used? And it's available as a QT export option from Premiere Pro ... but can't you look at your copy of Filmora and check to see what codec it is/was encoding to?

Averdahl

Community Expert

The best way to playback files is in a player such as PotPlayer or VLC or just sending them H.264 files if it is just for previewing an ongoing project. If you send files for someone to just watch and comment there is no need using Apple ProRes unless they are going to edit the files.

H.264 files can be read without having to do anything on the computers they use.

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Admired_Hummingbird5FEBAuthor

Participating Frequently

Thanks for the response @Averdahl. The problem I have is that sending an H.264 file isn't always possible. Some of my clients are working on P.C.s but still only want me to send them an MOV file, so I don't have the option of sending them an MP4 (which is a bit more universal.) If it doesn't arrive in an MOV format they email me and tell me to resend it in the "correct" format. I've tried explaining that an MP4 is pretty much the same but they still only want an MOV. However I then run into the problem I described above, which is that the MOV is not supported by their video player. So it's a vicious circle. Again I don't have a problem if I export an MOV from Filmora. It only happens when I export an MOV from Premier Pro.

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Michael Grenadier

Legend

You should be able to export a .mov with the h264 codec. will check on my windows system and report back if there are any issues...

guess I'm wrong on windows. positive you can do it on the mac...

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Andy 1968

Inspiring

.MOV is a file extension. It is not a video codec. The video link might be worth watching.

https://youtu.be/nUnzq94iuJg

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Admired_Hummingbird5FEBAuthor

Participating Frequently

Thanks for the response. However I am aware that MOV is a file extension. I was saying that a codec would allow me to watch an MOV file on a p.c. that does not support MOV extensions. I watched the video you sent however it did not address my issue. Thanks none-the-less.