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Uzma21860426zazy
Participant
November 22, 2021
Answered

Premier pro no longer loading on Mac (Catalina) after insta360 GoPro FX Reframe plugin install

  • November 22, 2021
  • 4 replies
  • 2521 views

Premier pro no longer loading on Macbook (Catalina) after insta360 GoPro FX Reframe plugin install.

 

See the plugin i installed here:

https://www.insta360.com/download/insta360-oner

 

I uninstalled and reinstalled premier pro but it still is not loading......shows my welcome screen with different stuff it is loading, but then crashes and asks me if i want to send error report.

 

I think i also deleted the plugin to see if that helps, but premier pro is still not loading.....

 

I have more than 500GB storage space still available and dont think there is any issue with memory.

 

Not sure what the problem is.

 

pls help!

    This topic has been closed for replies.
    Correct answer fredrik78847280

    solved: I upgraded to OSX 12.6.1 Monterey and updated insta360 desktop to the version from 11.11.2022. The latest version from GoPro FX Reframe Plugin is 1.4.1 is an upgrade as well. All work as supposed on Premiere Pro 22

    4 replies

    F
    fredrik78847280
    Inspiring
    September 26, 2022

    same here on 2019 mac pro

    S
    Suraj5EBF
    Participating Frequently
    October 31, 2022

    If you are using Premiere Pro version 23.0 or later, Catalina is no longer supported.

    Might be due to system requirements, not compatible crashes occur.

    hope this is helpful!

    C
    Calvin23502808kzyw
    Participant
    March 9, 2022

    I'm in the same boat, iMac 2013, unable to update to the current macOS (still running Catalina) since the device is no longer supported. Plugin crashes PP 2022 after install. I have tried an older version of PP, that also does not work. 

     

    I also have a 2015 MacBook pro that is on mac OS Monterey (still supported), it runs both PP 2022 and the GoPro Refram FX plug-in fine. So the problem is some compatibility with the macOS. 

    A
    Alamnji
    Participant
    September 20, 2022

    I have Catalina with MacBook Pro 16" and Adobe is crashing straight after installing that plugin.
    I need to delete it from the Application Support folder to start Pr (2022), otherwise it won't start.

    S
    Sonal22195048reqt
    Participant
    December 14, 2021

    The plugin still seems to crash adobe Premire Pro 2022. I had to delete the pugin from /Library/Application Support/Adobe/Plug-Ins folder to make premire pro work. Nobody told me this and took ages to discover this.

     

    Dear Adobe can you help. All our work is in 360!!! What is your sugeestion to make this plug-in work?

    Sunny

      R
      Renato225546250rjy
      Participant
      January 7, 2022

      thanks for the hint. @adobe @gopro could you please fix this...

        Mike Dziennik
        Community Expert
        Mike DziennikCommunity Expert
        Community Expert
        November 22, 2021

        Have you checked the following locations described in this link:

        https://helpx.adobe.com/uk/premiere-pro/kb/troubleshoot_playback_performance.html

        • Check the MediaCore folder to verify whether the installed plug-ins are compatible with Premiere Pro.

          For Windows, the files are at:

          C:\ProgramFiles\Adobe\Common\Plug-ins\7.0\MediaCore.

          For macOS, the files are at:

          Macintosh HD⁩/ ⁨Library⁩/⁨Application Support⁩/Adobe⁩/⁨Common⁩/⁨Plug-ins⁩/⁨7.0⁩/MediaCore.

        • Move the plug-ins temporarily from this location to any other folder and check if Premiere Pro is working properly without the third-party plug-ins. If the issue is resolved, then update the plug-ins, or contact the plug-in vendor for a compatible version.

        Check it after uninstalling and remove anything related to that plugin before reinstalling.

        U
        Uzma21860426zazyAuthor
        Participant
        November 28, 2021

        Thanks. But this is from GoPro. I find it suprising that GoPro's website has a plugin that appears to be crashing Adobe Premier 2022 upon loading......Dont know what to do...... I am using MacOS Catalina and latest Adobe Premier 2022. 

          Mike Dziennik
          Community Expert
          Mike DziennikCommunity Expert
          Community Expert
          November 29, 2021
          quote

          Thanks. But this is from GoPro.

          I don't know what you mean by this?

          Have you tried uninstalling, clearing that folder, then re-installing?

          Does Premiere start up successfully then?

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