Known Participant

Question

Premier Pro not working after update.

Forum|Forum|3 years ago
May 11, 2022
3 replies
1891 views

Hi Folks,

Half way through an edditing job yesterday, Pr started acting up. Every click was taking 2 seconds to register (there were no other processes grabbing at the CPU), Clicking "Play" does nothing, Clicking "Go to in" stopped responding, and clicking anywhere in the timeline is being ignored. I cant highlight tracks. Some windows respond to mouse click, but all the core stuff is screwed.

I updated Pr and I've got the same today. PR is all over the place. Upon opening, my windows are all popped and I'm having to put them all back manually becasue the Workspaces arent working as a default. All of the other issues I menioned above, are still here despite the refresh.

Any ideas anybody?

P.S. all other apps on the PC are working fine. No virus' detected and no reason to think the issue lies outside PR. Running an Alien i7 with a GeForce 1080 & 32Gb.

Thanks Folks,

D

This topic has been closed for replies.

marcebinger

Participant

This is happening to me as well...very frustrating. I have a high end Alienware laptop and all was working great until this last update. All drivers are updated, I did a reinstall and restart...nothing helps.

Marc

D

DirjampaAuthor

Known Participant

Hi there,

Sounds like we are in the same boat. I have reset preferences, I have reinstalled, I've turned off every background task I can, including antimalware, and I still have the problem. Looking at my screen now, my source window and time line are empty. There are simply partes of the tool that are not initialising.

I'll have a look at reverting the SW back to the previous version as per mgrenadier, but if it clears the problem, what then?

Oh well, back to the grind. I will let you know if it works.

D

DirjampaAuthor

Known Participant

thanks for following thru and posting back... Never easy to diagnose these sort of problems from a distance. First, what are the properties of your media? Try unliking all the media and with the media offline, see if the problem persists. Did you try reinstalling the previous version of Premiere?

Thanks for following through on my follow through 🙂

It doesnt seem to be an issue with properties, I've just created a brand spanking new project, on my desktop and opened 5 new stock images into the top level bin, and Pr keels over. I havent even dragged an image into the timeline, If I cut just 1 image, the timeline reactivates and off we go again.................

For the sake of clarity, steps:

1 - Open Pr

2 - Create new project on desktop

3 - Double click on project bin and open first image ---> Pr Stable. Timeline functioning.

4 - Double click on project bin and open second image ---> Pr Stable. Timeline functioning.

5 - Double click on project bin and open third image ---> Pr Stable. Timeline functioning.

6 - Double click on project bin and open fourth image ---> Pr Stable. Timeline functioning.

7 - Double click on project bin and open fith image ---> Pr doesnt want to play any more. Timeline not functioning.

8 - Delete fith image. Pr . Pr Stable. Timeline functioning.

9 - Create Bin ---> Pr doesnt want to play any more. Timeline not functioning.

10 - Drag fourth image into bin ---> Pr Stable. Timeline functioning.

Go figure....

Cheers.

D

M

Michael Grenadier

Legend

There are all sorts of things that can cause these sorts of issues outside of premiere. Make sure you have plenty of free space on your startup and media drives, a minimum of 10% on all drives and 20% on your startup drive and run a drive speed tool to make sure your drives are not failing. As a troublehsooting step, try restarting your computer and make sure no other apps are running. Try disconnecting your computer from the internet/network by turning off wifi and/or pulling the ethernet cable. try creating a new user account on the computer with administrative privileges and signing in to that account... I think there are a few good posts here on troubleshooting steps on windows. probably a good idea to search this forum.

D

DirjampaAuthor

Known Participant

Hi there, thanks for the advice, but thats all covered. This is a squeaky clean editing PC.

I'll keep hunting. Cheers.

D

M

Michael Grenadier

Legend

hardware can fail. and every drive will fail and sometimes can fail right out of the box... certainly worth a few minutes to check the drive read/write speed... bwdik. good luck and let us know if you figure out the issue(s).