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Premier Pro requires access to the following folder(s): Public

Community Beginner ,
Jul 01, 2020 Jul 01, 2020

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I updated Premiere Pro 2020 to 14.3 and now Premiere Pro will not start.
I get the error:
"Premier Pro requires access to the following folder(s): Public
Grant Access to this application in Security and Privacy preferences, Located in System Preferences."

Premiere Pro Error 01.jpg

1. In System Preferences, I have unlocked the Settings dialogue box.  But I can't add any new folders to Files and Folders for Premier Pro because the + and - buttons are disabled (greyed out). 

Premiere Pro Error 02.jpg

 

2. I then gave Premiere Pro Full Disk Access!

Premiere Pro Error 03.jpg

3. Quit Premiere Pro

Premiere Pro Error 04.jpg

4. Restarted Premiere Pro only to get the same error message. 
This means I cannot run Premiere Pro at all!
I need help with this issue as I have to deliver a completed video in 24 hours from now.  Without Premiere, I am going to default on my contract.
I have never had any issues with Premiere before!

 

 

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Quad-Core Intel Core i7
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
Boot ROM Version: 261.0.0.0.0
SMC Version (system): 2.3f36
Serial Number (system): C02KH0EPFFT1
Hardware UUID: E1623E4A-E01E-5FC2-AA39-57B75F465113

 

 

 

 

TOPICS
Error or problem, Freeze or hang

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correct answers 1 Correct answer

Community Beginner , Jul 03, 2020 Jul 03, 2020
I gave this issue to directly Adobe Support and the response was immediate.  They advised me to reinstall the previous version and disable Auto Update to prevent Version 14.3 from reinstalling. I have done this and Premiere is running smoothly again. I asked if I would be notified when the issue was corrected so I could take advantage of the new versions and was told yes.. Hope this helps any others with the same issue. 

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Adobe Community Professional ,
Jul 01, 2020 Jul 01, 2020

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embed.jpg

Please do NOT add images via the "attach files" box, as you are then forcing everyone to DOWNLOAD the file to view it outside their browser. Drag/drop the image files directly ONTO your reply box so other users can see them without needing to download unknown strange files.
Thank you! 

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Community Beginner ,
Jul 01, 2020 Jul 01, 2020

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Thanks, Ann, I have fixed my gaff and deleted the attached jpgs.

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Community Beginner ,
Jul 03, 2020 Jul 03, 2020

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I gave this issue to directly Adobe Support and the response was immediate.  They advised me to reinstall the previous version and disable Auto Update to prevent Version 14.3 from reinstalling.
I have done this and Premiere is running smoothly again.
I asked if I would be notified when the issue was corrected so I could take advantage of the new versions and was told yes..
Hope this helps any others with the same issue. 

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New Here ,
Jul 14, 2020 Jul 14, 2020

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I managed to solve it easier.
Just go to your hard drive, look for the PUBLIC folder and if it comes up with a red symbol, then right click on get info. And in Sharing and Permissions
add to admin and give it read and write and voila.

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Community Beginner ,
Jul 14, 2020 Jul 14, 2020

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Hi Gabrik1986,

Sorry, this did not work in my case.

I actually have multiple Public folders on my main disk.

thomas_ac93659294_0-1594793031960.png

I reinstalled Premiere 14.3 then modified the permission on the "Public" folders.

thomas_ac93659294_2-1594793241973.png

As you can see I have given "admin" read/write access.  Yes, temporarily to all of the public folders.

I tried to run Premiere again and still got the same permission error.
I did not really expect this to work because in my original post I showed I had given Premiere access to the entire disk.
I am still waiting on Adobe Support to advise when the problem will be fixed.
Kind regards

thomas_ac93659294.

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New Here ,
Dec 04, 2020 Dec 04, 2020

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Adobe couldn't figure this out for me but apple discovered that the public folder was missing. My computer's user/account would not make a new folder so I created a new user which ran the newest version of premiere fine. Then I went back into my normal account and again searched for the public folder. I then found the public folder of my 2nd user, hit the + button, added my main account, and changed the permissions to allow my main account to read and write. Then my premiere worked on my main account as well. 

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New Here ,
Dec 04, 2020 Dec 04, 2020

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just to be more specific: hit get info to get to them + account step from above! ^^^

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New Here ,
Mar 12, 2021 Mar 12, 2021

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So using your hint about not being able to create a Public folder with your normal account, I decided to try something.  I opened up Terminal and went into my home directory.  The Public folder was there but all access was denied (d---r-x---+ ).  Fyi - the "d---r-x---+" is a mode of 111, meaning that the directory can be read but cannot be written to.  So I changed to the root user (sudo su - root, then type in your password when prompted) and then changed the permissions of the public folder using the root user (chmod 777 -R Public) this mode is full read, write, and execute access.  I then restarted Premiere Pro and it worked fine. I then changed the permission of the directory to 755. One word of caution when using the root user.  This user is the ALL powerful user and you can get in a lot of trouble with this user so please use caution when doing this.  Hope this helps.

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New Here ,
Nov 26, 2021 Nov 26, 2021

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It worked! I created a new user, went to Public folder permissions and added + permissions for my main user. Thanks!

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Community Beginner ,
Nov 01, 2021 Nov 01, 2021

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I had this issue updating to Monterey 12.0.1 on M1 Max with Premiere 2022.

 

Case 3 on this Adobe forum seems like a simple solution, but it worked for me:

https://helpx.adobe.com/premiere-pro/kb/premiere-pro-hangs-on-launch-on-macos.html

 

 

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