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joannac2211124
joannac2211124
Participant
October 6, 2017
Answered

Premier Pro 'Serious issue and shut down'

  • October 6, 2017
  • 4 replies
  • 1603 views

Hello,

I have the following issue every time I open premier pro - after less than a minute I get the following error message

'Sorry, a serious issue has occurred that requires Premier Pro to shut down. We will try to save your current project."  s

I am running Premier Pro CC 2017 on the specs below. I am using a number of external hard drives and am editing footage of different formats (DV, Red etc) - but I have not had this problem before. I recently returned to editing after some weeks and have updated all the software, restarted etc. I  also tried renaming the project. I  ejected the hard drives and created a brand new project and began importing some material from the internal hard drive - the result was that Premier has not crashed. This however is not a solution as the project I have already made is massive and I cannot start again. Any help appreciated.

Model Name: iMac

  Model Identifier: iMac17,1

  Processor Name: Intel Core i7

  Processor Speed: 4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 8 MB

  Memory: 32 GB

  Boot ROM Version: IM171.0105.B26

  SMC Version (system): 2.34f2

This topic has been closed for replies.
Correct answer samsan

What I did with our feature film project file was instead of opening it I imported it into a new project. It takes quite a while but this helped with a few issues I was having. Nothing as drastic as your though. But worth a try if you have the time.

4 replies

T
Treacherous Media
Participant
March 26, 2018

Hi, am new to Adobe and this thread was very helpful. I'm going to try these suggestions, as I am having the exact same problem with Adobe crashing multiple times within the same edit. I have the latest version and very similar specs to you.

S
samsanCorrect answer
Inspiring
October 10, 2017

What I did with our feature film project file was instead of opening it I imported it into a new project. It takes quite a while but this helped with a few issues I was having. Nothing as drastic as your though. But worth a try if you have the time.

joannac2211124
joannac2211124Author
Participant
October 10, 2017

I did this and it worked! So far so good - no crashing - but still a bit strange and I hope it doesn't crop up again.

Many thanks

S
samsan
Inspiring
October 6, 2017

Try cleaning the caches. That worked for me with similar issues.

S

joannac2211124
joannac2211124Author
Participant
October 10, 2017

Yes I have tried that - it was only 60GB and error keeps occurring every time I do work in the timeline

Bill Gehrke
Bill Gehrke
Inspiring
October 6, 2017

With Red footage the read bit rate varies quite a bit but if you are working with external hard disk drives (as opposed to SSD's) you might not have a high enough transfer rate.  Get a good quality portable SSD like the Samsung T series (Best one is the newest T5 but the T3 will also work well for you) and put all your current project files and media on it.  That is my workflow on this PC laptop.

As hard drives fill up they slow down significantly where SSD's do not exhibit this behavior.  And they typically have 2-3 times faster read and write rates

E
excited_Genie16B8
Legend
October 6, 2017

Holy crap those drives are pricey!  You'll spend less and get a LOT more storage (important for RED media) putting three 8 TB drives in a RAID.

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