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grantl86025163
grantl86025163
Participating Frequently
February 1, 2020
Answered

Premier Pro update SLOW to download

  • February 1, 2020
  • 3 replies
  • 3933 views

It has taken me 8 hrs to download the latest update and I'm only 37% done!

 

WHY Adobe!?

 

This topic has been closed for replies.
Correct answer ProDesignTools

Hi Grant, Jerry – 


Did your downloads eventually complete, or were they still unexpectedly slow or hanging/freezing?

 

Normally Customer Support recommends this sequence:

 

1. Uninstall all Adobe apps using standard OS procedures.

2. Download & run the CC Cleaner Tool, remove all apps.

3. Reboot your computer (don't skip this step).

4. Start again from the top by reinstalling the Creative Cloud and your tools.

 

If still no luck, then the route people often take instead is to request/use the direct download links for the CC Desktop app or for the 2020 Creative Cloud apps themselves – whatever you need. With those, you can download offline installers which are industry-standard .exe/.dmg files for Windows/macOS.

  

It is frequently reported those standalone installers will download much faster (and complete!) over the same Internet connection than when using the CC Desktop app... nobody's really sure why.

 

3 replies

ProDesignTools
Community Expert
ProDesignToolsCommunity ExpertCorrect answer
Community Expert
February 9, 2020

Hi Grant, Jerry – 


Did your downloads eventually complete, or were they still unexpectedly slow or hanging/freezing?

 

Normally Customer Support recommends this sequence:

 

1. Uninstall all Adobe apps using standard OS procedures.

2. Download & run the CC Cleaner Tool, remove all apps.

3. Reboot your computer (don't skip this step).

4. Start again from the top by reinstalling the Creative Cloud and your tools.

 

If still no luck, then the route people often take instead is to request/use the direct download links for the CC Desktop app or for the 2020 Creative Cloud apps themselves – whatever you need. With those, you can download offline installers which are industry-standard .exe/.dmg files for Windows/macOS.

  

It is frequently reported those standalone installers will download much faster (and complete!) over the same Internet connection than when using the CC Desktop app... nobody's really sure why.

 

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 2, 2020

I had a similar issue. Make sure that you have all Windows updates that are available. The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

    J
    jerryd54375744
    Participant
    February 1, 2020

    This is part of the problems I have had in the past...  I thought it was my internet, but now I have a much better fiber provider and last night and today, I am still unable to update any of my programs, except, Bridge and when I try to load it, it is "unresponsive"

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