Participating Frequently

Question

Premier Pro won't run on brand new MacBook Pro M3 Max Sequoia 15

Forum|Forum|1 year ago
September 26, 2024
3 replies
3885 views

I get this error message when I try to boot PPro 2024 and Media Encoder:

"You can’t open the application “Adobe Premiere Pro 2024.app” because this application is not supported on this Mac."

Just migrated from Previous MacBook Pro running Sonoma 14.5

It does run Lightroom Classic.

What is going on? Did I make a big mstake in "upgrading" to Sequoia?

Error or problem

This topic has been closed for replies.

Peru Bob

Community Expert

Migration of Macs doesn't work for Adobe apps.

You need to install the CC App and then install your Adobe apps from there.

Use the Cleaner Tool and then do a proper installation:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

K

keith_8362

Participant

Based on your steps, I still cannot open Premiere Pro 2024. It continues to show the message: “You can’t open the application ‘Adobe Premiere Pro 2024.app’ because this application is not supported on this Mac.” I’m using a MacBook Pro M3 Max running Sonoma 14.5.

K

keith_8362

Participant

Sorry I’m using a MacBook Pro M3 Max running OS X 15.0

MyerPj

Community Expert

We'll get some Mac guys in here to comment later today. 🙂

@Kevin-Monahan

M

Michael30405424xzqjAuthor

Participating Frequently

Thanks Kevin. Really regretting breaking my own commandment regarding OS upgrades and waiting at least 90 days. I’ll look at the versions of PP, Media Encoder, Audition, etc., that are running on the “old” 2019 MacBook Pro, but they are all pretty much up to date. Lightroom Classic runs on the new machine.

Luckily I have kept that machine intact, so I can (hopefully) roll back Sequoia to Sedona 14.5 and re-migrate from old machine if necessary.

Regards,

Michael Maslow
Business Development

[Personal information removed by moderator.]

MyerPj

Community Expert

Maybe this will help?

https://helpx.adobe.com/download-install/kb/macos-sequoia-compatibility-common-issues.html

M

Michael30405424xzqjAuthor

Participating Frequently

Thanks. I’ll try it tomorrow and let you know. I’m thinking I may have to roll the OS back to Sedona 14.5 if that’s possible.

Michael Maslow
Business Development
[text deleted by mod]

Ann Bens

Community Expert

Might want to use a different browser to download Premiere.

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