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Inspiring
December 21, 2016
Question

Premiere 2017 crashing - Ultra key?

  • December 21, 2016
  • 1 reply
  • 1024 views

Premiere Pro v2017 (11.0.1.6) has been crashing a lot when using the Ultra key filter. Also, it’s been dropping frames a lot. See the partial sequence image below, where I have had to render sections to make it playback smoothly.

First the Nvidia graphics driver complains, quits, and re-starts itself;

Unable to recover from a kernel exception. The application must close. Error code: 3
(subcode 2) (pid=4104 tid=1160 adobe premiere pro.exe 64bit)

Followed by premiere saying it must close. (crash report below).

The media is XAVC-S 1080p50 in a matching sequence. I have tried various drivers from Nvidia,

  1. 376.33-quadro-grid-desktop-notebook-win8-win7-64bit-international-whql.exe
  2. 375.86-quadro-grid-desktop-notebook-win8-win7-64bit-international-whql.exe
  3. 368.39-quadro-grid-desktop-notebook-win8-win7-64bit-international-whql.exe  <<< Current driver

In that “reverse version order” but no change.

So, I rebuilt the project in Premiere 2015.2 and no crashes. (And did not need to render the bits I previously needed to.)

Crash report for Adobe Premiere Pro.exe

  1. 11.0.1.6

5822ef8f

nvoglv64.DLL

  1. 10.18.13.6839

5750ed19

40000015

000000000142e3d2

1008

01d25b8695c37b7d

C:\Program Files\Adobe\Adobe Premiere
  Pro CC 2017\Adobe Premiere Pro.exe

C:\Windows\system32\nvoglv64.DLL

1b1dad1f-c77a-11e6-8168-80c16efaeee9

HP Z400 single 6 core CPU

Windows 7

24 GB Ram

Separate OS and Media drives

Nvidia Quadro 4000 graphics card.

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    1 reply

    Legend
    December 22, 2016

    This happens when using the Soften parameter.  Until Adobe corrects the issue, you will have to forgo using that parameter, or use a different keying effect.  You might try After Effects.