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fiendishmedia
fiendishmedia
Participating Frequently
November 4, 2017
Question

Premiere 2018 - A Disaster!

  • November 4, 2017
  • 1 reply
  • 3589 views

Since installing Premiere 2018, I have had nothing but trouble. So far:

1. I had my first crash/hang within 30-seconds of opening Premiere when trying to open a previous project

2. Project conversions (from 2017) frequently show "media offline" even though THEY ARE RIGHT THERE WHERE THEY'VE ALWAYS BEEN

3. Missing Dolby Support - this a HUGE problem as it now means many of my files are no longer compatible (and we're talking 10's of thousands of files so transcoding is impractical

4. Had one incident where the mouse would not show on the Premiere window (but would for the task bar and any other non-Adobe Window

5. After Effects titles show as offline

6. Random MP3/M4A import/generic errors

Not only having problems with 2018, installing that has actually caused problems for CC2017 too, something that worked fine before.

The problem I'm now having in CC2017 is again offline media. This is with projects that were finished in CC2017, not converted, now won't reopen properly. Relinking media will give me a "the selected file does not contain audio media used by clip references". Apparently this might be down to the Dolby codec but as CC2017 supports this, it should work fine (after all, I edited the entire project with it before). Anyway, I import a different clip just to get the prompt that says "install the dolby codec" but even after this, relinking the other clips still brings up the "selected file/clip references messages".

So yes, this is truly awful for someone like me that needs access to a huge amount of past projects. I could accept a buggy 2018 but not a now buggy 2017 too. My question is does any one know how to fix the last part of my problem.

Unless I can get this fixed, I will be cancelling my subscription early, you can't charge for software that's this bug-ridden.

    This topic has been closed for replies.

    1 reply

    chrisw44157881
    chrisw44157881
    Inspiring
    November 4, 2017

    backup your dolby file because its been removed from cc cloud old premiere installers as well.

    pc: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\RuntimeInstallers\1.0\dolbycodec.dat

    mac:Local Disc>Users>public>public documents>AdobeinstalledCodecs>Folder 1.0 "/Users/Shared/AdobeInstalledCodecs/1.0/dolbycodec.framework" on a Mac

    tmpgenc or Surcode is another dolby plugin.

    transcode your mp3's to wave

    S
    Surround Idea
    Participant
    June 13, 2018

    Can someone please help me on this and drop me the file “dolbycodec.framework”. I desperately need to export prores with 5.1 audio from my latest Mac book pro.

    I can export 5.1 by using rollback premiere 2017 version with the dolbycodec.dll drop-in (from someone), but the dll only works for window.  So I figured dolbycodec.framework is some kind of “dll” for Mac, if I can get a copy of it, then it work work.

    I‘m dying for this, so if someone can help me out, I really appreciate it!

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    June 13, 2018

    Sorry for the difficulty! Try one of these suggestions if you've lost Dolby functionality:

    1. Your simplest and best bet is to recover your CC 2017 apps as they were before you installed CC 2018. See if you can use Windows Restore to roll back the state of applications on your computer to before that time. On a Mac, you'd use Apple's Time Machine.

    2. If you can't do that, then do you have a system backup or image from when you had CC 2017 installed, or perhaps it's installed on another machine? You could possibly use that backup together with the CC 2017 direct download links to get back to where you were before. At  a minimum, you'll need both the Premiere Pro and Adobe Media Encoder apps.

    3. If neither of those strategies recover a working CC 2017 for you, then you could try moving forward with CC 2018. You could use a third-party utility like Handbrake (a free open-source video transcoder) or XMedia Recode to convert your MTS/ACS files. Rename the files and reimport them into Premiere Pro. Then clear your media cache.

    4. If none of the above work, then maybe consider upgrading to Windows 10 while it's still free, and press ahead with CC 2018 (if you're concerned about Windows telemetry, that's easily handled). Meanwhile, for Mac users, macOS upgrades are always free... Windows 8.1 or above and macOS 10.11 or above contain native support for Dolby decoding functions. Again, rename the applicable files and reimport them on your new setup. Then clear your media cache.

    5. If you can't upgrade your operating system, can't move forward with CC 2018, can't go back to CC 2017, and are genuinely stuck with a project caught in the middle – and none of the above solutions work for you – then you could try contacting Adobe Customer Care to let them know and see if they can help.

    6. Moving forward, when upgrading Creative Cloud apps, use 'Advanced Options' in the Desktop app to retain older CC versions rather than the default behavior, which is to remove them.

    Hope that helps!

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