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fiendishmedia
fiendishmedia
Participating Frequently
November 4, 2017
Question

Premiere 2018 - A Disaster!

  • November 4, 2017
  • 1 reply
  • 3589 views

Since installing Premiere 2018, I have had nothing but trouble. So far:

1. I had my first crash/hang within 30-seconds of opening Premiere when trying to open a previous project

2. Project conversions (from 2017) frequently show "media offline" even though THEY ARE RIGHT THERE WHERE THEY'VE ALWAYS BEEN

3. Missing Dolby Support - this a HUGE problem as it now means many of my files are no longer compatible (and we're talking 10's of thousands of files so transcoding is impractical

4. Had one incident where the mouse would not show on the Premiere window (but would for the task bar and any other non-Adobe Window

5. After Effects titles show as offline

6. Random MP3/M4A import/generic errors

Not only having problems with 2018, installing that has actually caused problems for CC2017 too, something that worked fine before.

The problem I'm now having in CC2017 is again offline media. This is with projects that were finished in CC2017, not converted, now won't reopen properly. Relinking media will give me a "the selected file does not contain audio media used by clip references". Apparently this might be down to the Dolby codec but as CC2017 supports this, it should work fine (after all, I edited the entire project with it before). Anyway, I import a different clip just to get the prompt that says "install the dolby codec" but even after this, relinking the other clips still brings up the "selected file/clip references messages".

So yes, this is truly awful for someone like me that needs access to a huge amount of past projects. I could accept a buggy 2018 but not a now buggy 2017 too. My question is does any one know how to fix the last part of my problem.

Unless I can get this fixed, I will be cancelling my subscription early, you can't charge for software that's this bug-ridden.

    This topic has been closed for replies.

    1 reply

    chrisw44157881
    chrisw44157881
    Inspiring
    November 4, 2017

    backup your dolby file because its been removed from cc cloud old premiere installers as well.

    pc: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\RuntimeInstallers\1.0\dolbycodec.dat

    mac:Local Disc>Users>public>public documents>AdobeinstalledCodecs>Folder 1.0 "/Users/Shared/AdobeInstalledCodecs/1.0/dolbycodec.framework" on a Mac

    tmpgenc or Surcode is another dolby plugin.

    transcode your mp3's to wave

    fiendishmedia
    fiendishmediaAuthor
    Participating Frequently
    November 4, 2017

    Cheers for reply. Unfortunately the file is completely missing (even though I've resintalled CC2017 twice now, imported a clip and clicked to install Dolby codec).

    I've managed to find a work around to part of my problem. With the same project CC2018 would show most (not all!) of the MP3/M4A files as offline and wouldn't relink. CC2017 would show the video files as offline (and wouldn't relink) but would show the MP3/M4A files. As CC2018 had less to relink, my workaround was:

    1. Find the original audio files and make a copy

    2. In Premiere, use replace footage and select the copied file.

    Works flawlessly, just a pain in ass as have to do it with each file.

    Something went seriously wrong when Adobe released 2018. Not ready for prime time.

      Deadpigeons
      Deadpigeons
      Participant
      November 20, 2017

      Creating copies worked.

      Thank you!

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