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bartstevens
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September 1, 2021
Answered

Premiere 2021 - crashing shortly after startup

  • September 1, 2021
  • 2 replies
  • 1298 views

I'm working on project with a lot of .H264 source files. 

As I progress, the program becomes more and more unstable. 

At this point, I can open up the program and might be able to do a couple actions, then it freezes up. 

Even if I go back to earlier versions of the project (that were stable), same problem exists.

I've done everything I can think of. A few examples: newer version, older version, delete cache, gpu cuda on off, graphic card driver, etc...

I'm 3/4 through the edit, so starting over and converting source footage to cineform is very undesirable. 

Any insight in what the probelm might be, would be greatly appreciated. Thanks!

I've pasted the latest error report below:

 

[2021-09-01_09-18-29][18928][Info] [general] WebView2 runtime in system will be used to create a webview as no webView2RuntimePath is provided.
[2021-09-01_09-18-29][18928][Info] [general] Debugger enabled for runtime group Home Screen on port: 9222 breakOnStart: no
[2021-09-01_09-18-29][18928][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be
[2021-09-01_09-18-29][1672][Warn] [console] SAM JS Bindings Error
The host app must meet the following requirements to be compatible with the SAM JS bindings:
1. The host app must be built with SAMv2's C++ library.
2. The host app must provide the ACPLModel global object via SEAL
Visit https://git.corp.adobe.com/torq/acpl-model/blob/main/README.md for more info
[2021-09-01_09-18-29][1672][Info] [console] [acpl-model-uxp-types] Constructing mock ACPLModel for unit tests. Some web clients may see this message if a component imports SAM dependencies, which is not harmful.
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 318 PERF - Start Screen Init start
[2021-09-01_09-18-30][1672][Default] [console] CCX Start v4.4.0.52
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 318 PERF - Sophia Init start
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 322 PERF - Ututs Init start
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 322 PERF - IMS Init start
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 323 message: Fetching NGL Profile. Awaiting Response.
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 323 PERF - Fetching NGL Profile. Awaiting Response.
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 324 PERF - Locale Init start
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 336 PERF - MainStore Init start
[2021-09-01_09-18-30][1672][Info] [console] [HS][Sophia] self.launchCount 5
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 343 PERF - Platform init start
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 344 PERF - Shared Settings Init start
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 350 message: Fetching Recent Files. Awaiting Response.
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 350 PERF - Fetching Recent Files. Awaiting Response.
[2021-09-01_09-18-30][1672][Default] [console] [HS][IMS] Received NGL profile {
"AppProfile": {},
"LegacyProfile": {
"licenseId": "8BFCCA763598992A614A",
"licenseType": 3,
"licenseVersion": "1.0",
"effectiveEndTimestamp": 1630738799000,
"graceTime": 8553600000,
"licensedFeatures": [
"Premiere_5.5",
"Premiere_7.0",
"Premiere_8.0",
"Premiere_Base_13.0",
"Premiere_Base_3.0",
"Premiere_Base_4.0",
"Premiere_Base_5.5",
"Premiere_Base_6.0",
"Premiere_Base_7.0",
"Premiere_Base_8.0",
"AMT_SUBSCRIPTION_6.0",
"Bridge_Base_4.0",
"Bridge_Base_5.0",
"Bridge_Base_6.0",
"Encore_Base_5.0",
"Encore_Base_6.0",
"Encore_Base_7.0",
"Euclid_Base_1.0",
"MediaEncoder_Addtnl_Exporter_2.5",
"MediaEncoder_Addtnl_Exporter_3.0",
"MediaEncoder_Addtnl_Exporter_7.0",
"MediaEncoder_Base_2.5",
"MediaEncoder_Base_3.0",
"MediaEncoder_Base_7.0",
"MobileCenter_Base_3.0",
"OnLocation_Base_5.0",
"OnLocation_Base_6.0",
"Rush_Base_1.0",
"Story_Base_2.0"
]
},
"AdditionalLegacyProfiles": {},
"RelationshipProfile": [
{
"profileGenerationTimestamp": 1630510279220,
"licenseId": "8BFCCA763598992A614A",
"licenseExpiryTimestamp": 1639292399000,
"appEntitlementStatus": "SUBSCRIPTION",
"activationType": "NAMED_USER",
"billingStatus": "NORMAL",
"usedForLegacyProfile": true,
"licenseExpiryWarningControl": {
"warningStartTimestamp": 1638687599000,
"warningInterval": 0
}
}
],
"UserProfile": {
"accountType": "type1",
"countryCode": "US",
"userId": "521E6E6E41B9D88B9920157F@AdobeID"
}
}
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 351 message: Received NGL Profile.
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 351 PERF - Received NGL Profile.
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 356 message: Fetching Home data
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 356 PERF - Fetching Home data
[2021-09-01_09-18-30][1672][Default] [console] [HS][SophiaBase] Calling CCX Process for Home data.
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 358 message: Fetching Utut data
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 358 PERF - Fetching Utut data
[2021-09-01_09-18-30][1672][Default] [console] [HS][SophiaBase] Calling CCX Process for Utut data.
[2021-09-01_09-18-30][1672][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 16 message: Shared Settings Init
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 360 PERF - Shared Settings Init done: 16
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 24 message: MainStore Init
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 360 PERF - MainStore Init done: 24
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 218 message: Locale Init
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 542 PERF - Locale Init done: 218
[2021-09-01_09-18-30][1672][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-09-01_09-18-30][1672][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 552 message: Received Home CCXP response
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 552 PERF - Received Home CCXP response
[2021-09-01_09-18-30][1672][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 554 message: Received Utut CCXP response
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 554 PERF - Received Utut CCXP response
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 557 message: Loaded JSON Data: Home
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 557 PERF - Loaded JSON Data: Home
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 559 message: Parsed JSON file for Home
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 559 PERF - Parsed JSON file for Home
[2021-09-01_09-18-30][1672][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\barts\AppData\Roaming\Adobe\CCX Welcome\data\PPRO-15.4.1-en_US-f8f498cf-a3dd-49b2-ae3c-7ba4684d2e89.json
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 560 message: Finished parsing CCXP data for Home
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 560 PERF - Finished parsing CCXP data for Home
[2021-09-01_09-18-30][1672][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 563 message: Loaded JSON Data: Utut
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 563 PERF - Loaded JSON Data: Utut
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 564 message: Parsed JSON file for Utut
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 564 PERF - Parsed JSON file for Utut
[2021-09-01_09-18-30][1672][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\barts\AppData\Roaming\Adobe\CCX Welcome\learn\PPRO-15.4.1-en_US-65a731f5-ce89-486c-8f4d-8639a4228d41.json
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 564 message: Finished parsing CCXP data for Utut
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 564 PERF - Finished parsing CCXP data for Utut
[2021-09-01_09-18-30][1672][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
[2021-09-01_09-18-30][1672][Default] [console] [HS][Ututs] User has 15 web tutorials
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 245 message: Ututs Init
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 567 PERF - Ututs Init done: 245
[2021-09-01_09-18-30][1672][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-09-01_09-18-30][1672][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 251 message: Sophia Init
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 569 PERF - Sophia Init done: 251
[2021-09-01_09-18-30][1672][Warn] [console] [CDO] @CCX/ccx-cdo/Stylesheets.ts | @CCX/ccx-cdo/theme/Core.css |
@CCX/ccx-cdo/theme/CCXHomeScreen/Themes.css will soon be deprecated.
[2021-09-01_09-18-30][1672][Default] [console] 1139 PERF - Launch CCXProcess start
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 796 message: Platform init
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 1139 PERF - Platform init done: 796
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 1151 message: Received Recent Files.
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 1151 PERF - Received Recent Files.
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 1151 message: Updated access token
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 1151 PERF - Updated access token
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 830 message: IMS Init
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 1152 PERF - IMS Init done: 830
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 1169 message: UI Ready
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 1169 PERF - UI Ready
[2021-09-01_09-18-30][1672][Default] [console] 1183 PERF - Launch CCXProcess done: 44
[2021-09-01_09-18-30][1672][Default] [console] [HS][Drover] CCX-Start-Drover : Home screen visibility set to visible without back button.
[2021-09-01_09-18-30][1672][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 1282 message: Interactive Ready
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 1282 PERF - Interactive Ready
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] log perf event: time: 964 message: Start Screen Init
[2021-09-01_09-18-30][1672][Default] [console] [HS][Performance] 1282 PERF - Start Screen Init done: 964
[2021-09-01_09-18-30][1672][Default] [console] [initCDOStores-1] Constructing CloudDocumentsClient since enableSAM feature flag is off
[2021-09-01_09-18-30][1672][Default] [console] [Ce-1] preFetchDocuments - Waiting for initialization to complete
[2021-09-01_09-18-31][1672][Warn] [console] The "quiet" variant of Button is deprecated. Please use the quiet "primary" variant instead.
[2021-09-01_09-18-31][1672][Default] [console] User intent container: undefined
[2021-09-01_09-18-31][1672][Default] [console] Unable to retrieve user aptitude
[2021-09-01_09-18-31][1672][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-09-01_09-18-31][1672][Default] [console] Unable to get user intent.
[2021-09-01_09-18-31][1672][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-09-01_09-18-31][1672][Default] [console] User intent container: undefined
[2021-09-01_09-18-31][1672][Default] [console] Unable to retrieve user aptitude
[2021-09-01_09-18-31][1672][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-09-01_09-18-31][1672][Default] [console] Unable to get user intent.
[2021-09-01_09-18-31][1672][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-09-01_09-18-31][1672][Default] [console] [HS][Performance] 1438 PERF - Late Loads start
[2021-09-01_09-18-31][1672][Default] [console] [HS][Analytics] analytics.ingest: (Prod) active
[2021-09-01_09-18-31][1672][Default] [console] [HS][Analytics] Ingest :: [ab60ce75-c563-1f7e-6720-bc279a19a261] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-09-01_09-18-31][1672][Default] [console] [HS][Performance] log perf event: time: 9 message: Late Loads
[2021-09-01_09-18-31][1672][Default] [console] [HS][Performance] 1447 PERF - Late Loads done: 9
[2021-09-01_09-18-31][1672][Default] [console] [HS][Performance] log perf event: time: 1447 message: All done
[2021-09-01_09-18-31][1672][Default] [console] [HS][Performance] 1447 PERF - All done
[2021-09-01_09-18-31][1672][Error] [console] [u-1] [getRecents] Error trying to retrieve recents TypeError: a.forEach is not a function
[2021-09-01_09-18-31][1672][Error] [console] [u-1] [getRecents] Error trying to retrieve recents TypeError: a.forEach is not a function
[2021-09-01_09-18-31][1672][Default] [console] [HS][Analytics] Ingest :: [ab60ce75-c563-1f7e-6720-bc279a19a261] Success sending 1 events: [{"time":"2021-09-01T09:18:31.133-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":323,"content.type":"Fetching NGL Profile. Awaiting Response.","event.dts_start":"2021-09-01T16:18:30.016Z","source.name":"CCX-Start","source.version":"4.4.0.52","source.platform":"Windows","source.os_version":"6.2.9200","consumer.platform":"Windows","consumer.os_version":"6.2.9200","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.4.0.52","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PPRO","consumer.version":"15.4.1","user.service_level":"CS_LVL3","event.context_guid":"538b7b60-8355-4251-8878-cb159dba36a9","event.user_guid":"521E6E6E41B9D88B9920157F@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"2B1910FDD91149B89FEF8B55EBD023A2","event.guid":"131DA1B2746D4432B57DF9619F474CB0","ccxp.hasAccessToken":true,"event.dts_end":"2021-09-01T09:18:31.133-0700"}}]
[2021-09-01_09-18-41][1672][Default] [console] [HS][Analytics] Ingest :: [86005cbd-5077-f861-f5e0-2c55f85f8f16] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-09-01_09-18-41][1672][Default] [console] [HS][Analytics] Ingest :: [86005cbd-5077-f861-f5e0-2c55f85f8f16] Success sending 32 events: [{"time":"2021-09-01T09:18:31.136-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":350,"content.type":"Fetching Recent Files. Awaiting Response.","event.dts_start":"2021-09-01T16:18:30.043Z","source.name":"CCX-Start","source.version":"4.4.0.52","source.platform":"Windows","source.os_version":"6.2.9200","consumer.platform":"Windows","consumer.os_version":"6.2.9200","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.4.0.52","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PPRO","consumer.version":"15.4.1","user.service_level":"CS_LVL3","event.context_guid":"538b7b60-8355-4251-8878-cb159dba36a9","event.user_guid":"521E6E6E41B9D88B9920157F@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"2B1910FDD91149B89FEF8B55EBD023A2","event.guid":"1F59E8BCBB164C7FA02719864A34AB59","ccxp.hasAccessToken":true,"event.dts_end":"2021-09-01T09:18:31.136-0700"}},{"time":"2021-09-01T09:18:31.136-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":351,"content.type":"Received NGL Profile.","event.dts_start":"2021-09-01T16:18:30.016Z","source.name":"CCX-Start","source.version":"4.4.0.52","source.platform":"Windows","source.os_version":"6.2.9200","consumer.platform":"Windows","consumer.os_version":"6.2.9200","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.4.0.52","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PPRO","consumer.version":"15.4.1","user.service_level":"CS_LVL3","event.context_guid":"538b7b60-8355-4251-8878-cb159dba36a9","event.user_guid":"521E6E6E41B9D88B9920157F@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"2B1910FDD91149B89FEF8B55EBD023A2","event.guid":"7918E8318EB04A08BBD3082595953A53","ccxp.hasAccessToken":true,"event.dts_end":"2021-09-01T09:18:31.136-0700"}},{"time":"2021-09-01T09:18:31.136-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":356,"content.type":"Fetching Home data","event.dts_start":"2021-09-01T16:18:30.049Z","source.name":"CCX-Start","source.version":"4.4.0.52","source.platform":"Windows","source.os_version":"6.2.9200","consumer.platform":"Windows","consumer.os_version":"6.2.9200","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.4.0.52","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PPRO","consumer.version":"15.4.1","user.service_level":"CS_LVL3","event.context_guid":"538b7b60-8355-4251-8878-cb159dba36a9","event.user_guid":"521E6E6E41B9D88B9920157F@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"2B1910FDD91149B89FEF8B55EBD023A2","event.guid":"EE26C06F928C436284DABE5C2FE38E46","ccxp.hasAccessToken":true,"event.dts_end":"2021-09-01T09:18:31.136-0700"}},{"time":"2021-09-01T09:18:31.136-0700","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":358,"content.type":"Fetching Utut data","event.dts_start":"2021-09-01T16:18:30.050Z","source.name":"CCX-Start","source.version":"4.4.0.52","source.platform":"Windows","source.os_version":"6.2.9200","consumer.platform":"Windows","consumer.os_version":"6.2.9200","event.category":"DESKTOP","env.com.name":"CCX 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This topic has been closed for replies.
Correct answer Ann Bens

This is mainly a user to user forum, hardly anyone here can read a crash report.

Best is to send it to Adobe or post here

Premiere Pro: UserVoice page

 

FAQ: What information should I provide when asking a question

 

 

2 replies

Participant
September 24, 2021

Same issue, any fixes?

Ann Bens
Community Expert
Ann BensCommunity ExpertCorrect answer
Community Expert
September 1, 2021

This is mainly a user to user forum, hardly anyone here can read a crash report.

Best is to send it to Adobe or post here

Premiere Pro: UserVoice page

 

FAQ: What information should I provide when asking a question