Premiere 25 shutting down after initilizing GPU

[defaultzyr16s9ebz9p]

Hi all

I’m running into the following problem, and I hope someone can help me. I can’t use Premiere 2025. I don’t get an error message, but it launches the loading screen and then shuts down. I’ve tried reinstalling all of Adobe and updating my drivers.

When I switch my graphics card from studio to gaming mode and vice versa, Adobe 25 does start, but only until I get the message:

"Initializing GPU - please stand by for playback. This process is required after new installations or driver updates."

After that, Premiere shut down again.

I’m working with a GeForce RTX 4080, so I don’t think that should be the issue. Premiere 24 works fine.

Does anyone have a solution for me?

[jamieclarke]

Hi @defaultzyr16s9ebz9p -   Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

Adobe recommends using the studio driver when working with Premiere Pro.

Have you tried holding down "SHIFT" while launching Premiere and check the boxes
"Reset Plugin Cache"
"Disable third-party plugins (one time only)"
"Clear media cache files"

Sorry for the frustration.

[defaultzyr16s9ebz9p]

Hi @jamieclarke thanks for the quick reaction.  I tried all the resets you describe below and that doesn't do anything. Hereby extra information:

- Premiere pro 25.1

- Windows 11 Pro

- CPU - Intel(R) Core(TM) i9-14900K 3.20 GHz

- GPU - Intel(R) UHD Graphics 770 and NVIDIA GeForce RTX 4080

- RAM - Kingston FURY Renegade 64gb

The problem is not on a project but on Premiere 25 it self.

Hopefully you have enough informatie to help me.

Jordi

[jamieclarke]

HI @defaultzyr16s9ebz9p - Which exact version of Premiere are you working on?  Can you let us know the driver version?

[defaultzyr16s9ebz9p]

It says premiere 25.1, nothing more. Where can I see the driver version? I cant see it in premiere itself cause it closes after starting screen.

[jamieclarke]

Hi @defaultzyr16s9ebz9p - You can open the Nvidia App and it will tell you under the drivers tab which drivers are installed.

[defaultzyr16s9ebz9p]

I get an message that there is a new version today. Just installed it and hoped it will work but it doesnt. The version I installed is 572.60. The one I had was the version before.

[jamieclarke]

Hi @defaultzyr16s9ebz9p - Are you using the Game or Studio driver?  Adobe recommends using the "Studio" driver version when working in Premiere Pro.

Can you try navigating to device manager > Display adapters > right click on your RTX 4080 and select disable then launch Premiere and see if you are still having issues

[defaultzyr16s9ebz9p]

Hi,

I disabled the RTX 4080 and it did not work.

The I disabled the Interl(R) UHD Graphis 770 and it works.

Not sure if I lose speed and quality then?

[jamieclarke]

Hi @defaultzyr16s9ebz9p - Sounds like you may need to update the driver for UHD Graphis 770.  What driver do you have installed?

[defaultzyr16s9ebz9p]

Driver version: 32.0.101.6129 - it says it is the latest version from 18/10/2024

[jamieclarke · Accepted solution]

Hi @defaultzyr16s9ebz9p - It looks like currently the latest driver for the UHD770 is 32.0.101.6632. Can you install and let us know if that helps your issue.  Intel Graphics Drivers

[defaultzyr16s9ebz9p]

Great, that did the job! Many many thanks for the help!