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Stanley5EF2
Participant
January 17, 2021
Question

Premiere asking for Intel® Graphics Driver, fails. Unable to insert track- freezes

  • January 17, 2021
  • 1 reply
  • 969 views

Hi there
I am setting up Adobe Premiere on 2014 Intel 4770K computer. When open Premiere It says, "Video: Unsupported Driver Intel HD Graphics 4600. If you continue with known issues, you may experience performance degradation, instability and data loss".
If I chose "Fix", it opens this window:
How to manually install your Intel® Graphics Driver in Windows® 10 (adobe.com)
(Link removed by Adobe). 
When I attempt to install driver that I download from this link, it shows "Error: this computer does not meet minimum requirements".
I dont see why Adobe Premiere care about Intel graphics. The monitor is connected via gaming graphic card AMD Radeon HD 7870. Unfortunately, the software is not stable and freezes when I try to add new Video and Audio Tracks. I keep restarting computer but it keeps happening. Any thoughts appreciated. Thank you.

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1 reply

S
Stanley5EF2Author
Participant
January 17, 2021

I found this on Adobe forum (thanks). My setting is already set to Software Only. And there is no hardware acceliration.

 

"Adobe now requires a 6th-Generation or newer Intel Core i-series CPU in order for Premiere Pro to run properly. And the suggested Intel driver version mentioned on Adobe's site is compatible only with the 6th-Generation or newer CPUs. Your CPU, unfortunately, is only a 4th-Generation CPU. The only "fix" for this, unfortunately, is to disable both Quick Sync and MPE GPU acceleration, switching both to the software-only mode. But then, your editing experience will be at the mercy of your system's CPU - and your CPU is only a dual-core CPU with four threads, which will only make your editing experience agonizing. Premiere Pro now effectively requires an 8-core, 16-thread or better CPU in order to run adequately smoothly."

S
Stanley5EF2Author
Participant
January 17, 2021

I found this article: 

FAQ: Troubleshooting Intel iGPU systems with Premi... - Adobe Support Community - 10731812

Do you have a dual GPU systems that feature an Intel iGPU? Is your dual GPU setup not working as expected? Before doing anything rash, please check the following:

  • Make sure the discrete AMD or NVIDIA GPU is set in Project Settings > General for the Mercury Engine Playback Engine: CUDA or Metal are the typical settings.

My set to Mercury Engine software only. 

 

Info regarding Video Drivers for the Intel iGPU

  • The 2019/2020 version of Premiere Pro (version 13.0 and later) requires a recent version of the Intel graphics driver. 
  • We recommend updating your Intel drivers to the baseline drivers or above.

GPU Accelerated Rendering and Hardware Encoding (adobe.com)

 

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