Premiere causing Panic Crashes

Hello everyone. I am having a serious problem at the moment with Premiere. I am on a Mac Pro 2009, 2 x 3.46 GHz 6-Core Intel Xeon, 32GB with Nvidia 980ti. Version 10.11.6.

I am getting frequent panic crashes, usually when under high load when exporting but they do occur when simply editing in the sequence and under no stress.

We have ruled out this being a hardware issue. My colleague has a very similar spec mac pro, he has taken my hard drives to try to export out the project we're working on with his machine. Having to update to the most recent Premiere version in the process, and he has been having the exact same crashes. It seems it's a Premiere issue post version 2014 or somewhere around there. He has been running an early 2014 build prior to this and never had crashes. With the update to 2017, his is now the same as mine.

I myself have been having this crashing since around late 2014 version, through every update since. Covering numerous nvidia and CUDA driver updates.

The crashes occur whether running OpenCL or CUDA and is totally random. At times it crashes 10 minutes into an export queue, other times, 6 hours.

We have a tight deadline to make for a project that has 6 hours of video, and this is making meeting that deadline impossible.

On a related note. Can I ask as to the status of the CUDA bug when running Ultra key? The problem listed above is compounded because 80% of the project has Ultra Key in use. Which when using CUDA as the GPU renderer causes the program monitor to go black and not return (Open CL doesn’t have this problem but of course is slower in playback and export). The old three-way colour corrector did the same thing. Prior to the 2017 update I was told by adobe support that the Ultra key / CUDA issue was a top priority and it would be fixed in the 2017 update. It has not been. Any status update on this problem?

Here is a copy / paste of the most recent panic report, and an EtreCheck report.  Any help anyone can offer would be greatly appreciated.

Sat Dec  3 05:53:39 2016

*** Panic Report ***

panic(cpu 0 caller 0xffffff801eef43be): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.60.11/osfmk/kern/sched_prim.c:2068

Backtrace (CPU 0), Frame : Return Address

0xffffff83c2e0b990 : 0xffffff801eedab52

0xffffff83c2e0ba10 : 0xffffff801eef43be

0xffffff83c2e0baa0 : 0xffffff801eef0e2f

0xffffff83c2e0bae0 : 0xffffff801eee71f4

0xffffff83c2e0bb20 : 0xffffff801ef1f45c

0xffffff83c2e0bc50 : 0xffffff801eec1e51

0xffffff83c2e0bc80 : 0xffffff801eec272f

0xffffff83c2e0bcd0 : 0xffffff801eedf6f3

0xffffff83c2e0bd00 : 0xffffff7f9fb125cf

0xffffff83c2e0bd30 : 0xffffff7f9fb718ed

0xffffff83c2e0bd50 : 0xffffff7f9fc1e64a

0xffffff83c2e0bda0 : 0xffffff7f9fe1f334

0xffffff83c2e0bde0 : 0xffffff7f9ff0db00

0xffffff83c2e0be40 : 0xffffff7f9fb78509

0xffffff83c2e0bef0 : 0xffffff801f4b52a6

0xffffff83c2e0bf40 : 0xffffff801f4b3111

0xffffff83c2e0bf80 : 0xffffff801f4b3206

0xffffff83c2e0bfb0 : 0xffffff801efc9117

      Kernel Extensions in backtrace:

         com.nvidia.web.NVDAResmanWeb(10.1.1)[BE7567E8-5D1C-35DD-B051-681E166FE6DA]@0xffffff7f9fb0b000->0xffffff7f9fdeafff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[84BCBD9B-FBFD-3C74-B6FF-FD38718C682A]@0xffffff7f9f72c000

            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[4EB2843C-C821-3AD0-B333-575FD6ED6FB1]@0xffffff7f9faf4000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0xffffff7f9faad000

            dependency: com.apple.AppleGraphicsDeviceControl(3.12.9)[C5A263AD-4212-31A1-9DE2-A73A25F2ADC0]@0xffffff7f9fb04000

         com.nvidia.web.NVDAGM100HalWeb(10.1.1)[CB2B6673-87F0-3AB9-B827-8C256E9B4D4E]@0xffffff7f9fdfa000->0xffffff7f9fff6fff

            dependency: com.nvidia.web.NVDAResmanWeb(10.1.1)[BE7567E8-5D1C-35DD-B051-681E166FE6DA]@0xffffff7f9fb0b000

            dependency: com.apple.iokit.IOPCIFamily(2.9)[84BCBD9B-FBFD-3C74-B6FF-FD38718C682A]@0xffffff7f9f72c000

BSD process name corresponding to current thread: kernel_task

Boot args: nvda_drv=1

Mac OS version:

15G1108

Kernel version:

Darwin Kernel Version 15.6.0: Thu Sep  1 15:01:16 PDT 2016; root:xnu-3248.60.11~2/RELEASE_X86_64

Kernel UUID: FD33DB7B-CF7A-3AD5-AF00-23EA2D35FEFA

Kernel slide:     0x000000001ec00000

Kernel text base: 0xffffff801ee00000

__HIB  text base: 0xffffff801ed00000

System model name: MacPro5,1 (Mac-F221BEC8)

System uptime in nanoseconds: 23690114113518

last loaded kext at 243155385062: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa1803000, size 69632)

last unloaded kext at 303486445596: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa1803000, size 61440)

loaded kexts:

com.nvidia.CUDA 1.1.0

com.nvidia.web.GeForceWeb 10.1.1

com.nvidia.web.NVDAGM100HalWeb 10.1.1

com.nvidia.web.NVDAResmanWeb 10.1.1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.ntfs 3.13

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 110.22.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleHDA 274.12

com.apple.driver.AppleMikeyDriver 274.12

com.apple.iokit.IOBluetoothSerialManager 4.4.6f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.driver.AppleFWOHCI 5.5.4

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.BootCache 38

com.apple.driver.Intel82574L 2.7.0b1

com.apple.driver.AirPortBrcm43224 700.36.24

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSurface 108.2.3

com.apple.driver.DspFuncLib 274.12

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOAcceleratorFamily2 205.11

com.apple.AppleGraphicsDeviceControl 3.12.9

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.iokit.IOBluetoothFamily 4.4.6f1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 274.12

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOHDAFamily 274.12

com.apple.iokit.IOAudioFamily 204.4

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.iokit.IOFireWireFamily 4.6.1

com.apple.iokit.IOAHCISerialATAPI 2.6.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBUHCI 1.0.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.4

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

EtreCheck version: 3.1.3 (337)

Report generated 2016-12-04 12:34:48

Download EtreCheck from https://etrecheck.com

Runtime 1:48

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is restarting

Hardware Information: ⓘ

    Mac Pro (Early 2009)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    Mac Pro - model: MacPro5,1

    2 3.46 GHz 6-Core Intel Xeon (Xeon(R)) CPU: 12-core

    32 GB RAM Upgradeable - [Instructions]

        DIMM 1

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 2

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 3

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 4

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 5

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 6

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 7

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 8

            4 GB DDR3 ECC 1333 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en2: 802.11 a/b/g/n

Video Information: ⓘ

    NVIDIA GeForce GTX 980 Ti - VRAM: 6143 MB

        S243HL 1920 x 1080

        DELL U2715H 2560 x 1440 @ 59 Hz

System Software: ⓘ

    OS X El Capitan 10.11.6 (15G1108) - Time since boot: less than an hour

Disk Information: ⓘ

    HL-DT-ST DVD-RW GH41N   ()

    SAMSUNG MZHPV512HDGL-00000 disk0 : (512.11 GB) (Solid State - TRIM: No)

    [Show SMART report]

        EFI (disk0s1) <not mounted> : 210 MB

        storage (disk0s2) /Volumes/storage : 229.61 GB (54.91 GB free)

        Backup (disk0s3) /Volumes/Backup : 140.90 GB (63.92 GB free)

        Recovery HD (disk0s4) <not mounted>  [Recovery]: 650 MB

        Main OS (disk0s5) /  [Startup]: 139.34 GB (19.24 GB free)

        Recovery HD (disk0s6) <not mounted>  [Recovery]: 650 MB

    TOSHIBA DT01ACA200 disk1 : (2 TB) (Rotational)

    [Show SMART report]

        EFI (disk1s1) <not mounted> : 210 MB

        Colin (disk1s2) /Volumes/Colin : 1.70 TB (736.36 GB free)

        BOOTCAMP (disk1s3) /Volumes/BOOTCAMP : 303.00 GB (43.64 GB free)

USB Information: ⓘ

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

    Mitsumi Electric Hub in Apple Extended USB Keyboard

        Mitsumi Electric Apple Extended USB Keyboard

    Microsoft Microsoft 5-Button Mouse with IntelliEye(TM)

    VIA Labs, Inc.          USB3.0 Hub             

        VIA Labs, Inc.          USB3.0 Hub             

    VIA Labs, Inc.          USB2.0 Hub             

        VIA Labs, Inc.          USB2.0 Hub             

            Realtek USB3.0 Card Reader

Gatekeeper: ⓘ

    Anywhere

Unknown Files: ⓘ

    ~/Library/LaunchAgents/com.appbox.AppBox.plist

        ~/Library/Application Support/AppPolicy/AppBox -i -c 461086 -isn 14674EFE-5DD1-467F-BF17-A278EF192684

    One unknown file found. [Check files]

Kernel Extensions: ⓘ

        /Applications/Windscribe.app

    [not loaded]    com.chungwasoft.Shimo.tap (1.1 - 2016-07-25) [Support]

    [not loaded]    com.chungwasoft.Shimo.tun (1.1 - 2016-07-25) [Support]

        /System/Library/Extensions

    [loaded]    com.nvidia.CUDA (1.1.0 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.NVDAStartupWeb (10.11.14 - OS X 10.7 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.web.GeForceTeslaWeb (10.11.14 - 2016-11-07) [Support]

    [loaded]    com.nvidia.web.GeForceWeb (10.11.14 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.web.NVDAGF100HalWeb (10.11.14 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.web.NVDAGK100HalWeb (10.11.14 - 2016-11-07) [Support]

    [loaded]    com.nvidia.web.NVDAGM100HalWeb (10.11.14 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.web.NVDANV50HalTeslaWeb (10.11.14 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.web.NVDAResmanTeslaWeb (10.11.14 - 2016-11-07) [Support]

    [loaded]    com.nvidia.web.NVDAResmanWeb (10.11.14 - 2016-11-07) [Support]

System Launch Agents: ⓘ

    [not loaded]    8 Apple tasks

    [loaded]    160 Apple tasks

    [running]    71 Apple tasks

System Launch Daemons: ⓘ

    [not loaded]    45 Apple tasks

    [loaded]    161 Apple tasks

    [running]    84 Apple tasks

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-12-01) [Support]

    [running]    com.adobe.AdobeCreativeCloud.plist (2016-10-29) [Support]

    [loaded]    com.nvidia.CUDASoftwareUpdate.plist (2016-10-24) [Support]

    [running]    com.nvidia.nvagent.plist (2016-11-07) [Support]

Launch Daemons: ⓘ

    [loaded]    com.aaa.windscribe.OVPNHelper.plist (2016-10-21) [Support]

    [loaded]    com.adobe.SwitchBoard.plist (2016-12-01) [Support]

    [running]    com.adobe.adobeupdatedaemon.plist (2016-10-29) [Support]

    [running]    com.adobe.agsservice.plist (2016-10-24) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-10-26) [Support]

    [loaded]    com.apple.aelwriter.plist (2016-09-20)

    [running]    com.apple.qmaster.qmasterd.plist (2010-08-26)

    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

    [loaded]    com.nvidia.cuda.launcher.plist (2016-10-24) [Support]

    [running]    com.nvidia.cudad.plist (2016-10-24) [Support]

    [running]    com.nvidia.nvroothelper.plist (2016-11-07) [Support]

    [loaded]    org.wireshark.ChmodBPF.plist (2016-10-27) [Support] - /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF: Executable not found!

User Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-11-07) [Support]

    [running]    com.appbox.AppBox.plist (2016-10-03) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-09-20) [Support]

    [loaded]    com.valvesoftware.steamclean.plist (2016-11-26) [Support]

User Login Items: ⓘ

    iTunesHelper    Application   (2016-11-07)

        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox    Application   (2016-12-02)

        (/Applications/Dropbox.app)

    com.adobe.SwitchBoard.monitor.plist    MachInit   (2016-12-01)

        (/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

    Mach Init items are deprecated

Internet Plug-ins: ⓘ

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-10-29) [Support]

    FlashPlayer-10.6: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]

    QuickTime Plugin: 7.7.3 (2016-11-07)

    Flash Player: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]

    Default Browser: 601 - SDK 10.11 (2016-09-22)

    SharePointBrowserPlugin: 14.6.9 - SDK 10.6 (2016-10-31) [Support]

    PepperFlashPlayer: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]

    Silverlight: 5.1.50709.0 - SDK 10.6 (2016-09-23) [Support]

Audio Plug-ins: ⓘ

    DVCPROHDAudio: 1.3.2 (2016-11-07)

3rd Party Preference Panes: ⓘ

    CUDA Preferences (2016-10-24) [Support]

    Flash Player (2016-10-26) [Support]

    NVIDIA Driver Manager (2016-11-07) [Support]

    Perian (2011-07-23) [Support]

Time Machine: ⓘ

    Time Machine not configured!

Top Processes by CPU: ⓘ

       700%   Adobe Media Encoder CC 2017

         7%   Google Chrome Helper(5)

         5%   WindowServer

         3%   kernel_task

         3%   Google Chrome

Top Processes by Memory: ⓘ

    2.43 GB   Adobe Media Encoder CC 2017

    1.68 GB   kernel_task

    1.34 GB   Adobe Premiere Pro CC 2017

    721 MB    Google Chrome Helper(5)

    524 MB    softwareupdated

Virtual Memory Information: ⓘ

    22.27 GB  Available RAM

    12.50 GB  Free RAM

    9.73 GB   Used RAM

    9.77 GB   Cached files

    0 B       Swap Used

Diagnostics Information: ⓘ

    Dec 4, 2016, 12:13:35 PM    Self test - passed

    Dec 3, 2016, 01:26:09 PM    /Library/Logs/DiagnosticReports/Adobe Encore_2016-12-03-132609_[redacted].hang

        /Applications/Adobe Encore CS6/Adobe Encore CS6.app/Contents/MacOS/Adobe Encore

    Dec 3, 2016, 01:22:20 PM    /Library/Logs/DiagnosticReports/Adobe Encore_2016-12-03-132220_[redacted].hang

    Dec 3, 2016, 09:58:05 AM    /Library/Logs/DiagnosticReports/QuickTime Player_2016-12-03-095805_[redacted].hang

        /Applications/QuickTime Player.app/Contents/MacOS/QuickTime Player

    Dec 3, 2016, 07:58:25 AM    /Library/Logs/DiagnosticReports/Kernel_2016-12-03-075825_[redacted].panic [Details]

    Dec 3, 2016, 07:32:31 AM    /Library/Logs/DiagnosticReports/Adobe Media Encoder CC 2017_2016-12-03-073231_[redacted].cpu_resource.diag [Details]

        /Applications/Adobe Media Encoder CC 2017/Adobe Media Encoder CC 2017.app/Contents/MacOS/Adobe Media Encoder CC 2017

    Dec 3, 2016, 05:53:39 AM    /Library/Logs/DiagnosticReports/Kernel_2016-12-03-055339_[redacted].panic [Details]

    Dec 2, 2016, 11:08:02 PM    /Library/Logs/DiagnosticReports/Kernel_2016-12-02-230802_[redacted].panic [Details]

    Dec 1, 2016, 12:29:14 PM    /Library/Logs/DiagnosticReports/Kernel_2016-12-01-122914_[redacted].panic [Details]

    Dec 1, 2016, 11:36:39 AM    /Library/Logs/DiagnosticReports/Kernel_2016-12-01-113639_[redacted].panic [Details]

    Nov 30, 2016, 12:12:07 PM    /Library/Logs/DiagnosticReports/Kernel_2016-11-30-121207_[redacted].panic [Details]

    Nov 21, 2016, 01:57:07 PM    /Library/Logs/DiagnosticReports/Kernel_2016-11-21-135707_[redacted].panic [Details]

    Nov 3, 2016, 11:43:43 AM    /Library/Logs/DiagnosticReports/Kernel_2016-11-03-114343_[redacted].panic [Details]

Files deleted by EtreCheck: ⓘ

    Dec 4, 2016, 12:25:58 PM - ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist