Summary of troubleshooting steps for GPU crashes with Adobe Premiere Pro in Windows 11:After Premiere playback crashed my computer multiple times (black screen, raging GPU fans), I installed a new matching GPU (AMD Radeon RX590 8GB). Installed the latest GPU drivers and re-installed all AMD chipset drivers.Device Manager shows no issues with GPU.Used the Creative Cloud Cleaner Tool to remove Adobe software, but encountered errors during the process. Logs attached.Manually deleted all Adobe folders to ensure a clean uninstall.Reinstalled Creative Cloud and Adobe Premiere Pro.Rolled back Premiere Pro to version 25.2.1.Disabled GPU acceleration in Premiere settings.Attempted to change playback engine, but the option is greyed out and stuck on “Mercury Playback Engine CPU Acceleration.”Tried creating a fresh project instead of the one I really need to work on. No difference.Used Windows system settings to force Adobe Premiere Pro to use my AMD Radeon RX590 GPU.The new test project seems to work. But my actual documentary project with 200 hrs of work is totally unstable.Despite these efforts, Premiere still causes black screen and major screen glitches. Before my efforts above it would crash my computer and send the old GPU into overheating. So, some progress has been made. However, I've got a documentary edit due at the end of May I cannot use Premiere. Please please help.

Known Participant

Question

Premiere causing screen glitch and crashing. With 2 GPUs.

Forum|Forum|9 months ago
May 21, 2025
18 replies
1146 views

Summary of troubleshooting steps for GPU crashes with Adobe Premiere Pro in Windows 11:

After Premiere playback crashed my computer multiple times (black screen, raging GPU fans), I installed a new matching GPU (AMD Radeon RX590 8GB).
Installed the latest GPU drivers and re-installed all AMD chipset drivers.
Device Manager shows no issues with GPU.
Used the Creative Cloud Cleaner Tool to remove Adobe software, but encountered errors during the process. Logs attached.
Manually deleted all Adobe folders to ensure a clean uninstall.
Reinstalled Creative Cloud and Adobe Premiere Pro.
Rolled back Premiere Pro to version 25.2.1.
Disabled GPU acceleration in Premiere settings.
Attempted to change playback engine, but the option is greyed out and stuck on “Mercury Playback Engine CPU Acceleration.”
Tried creating a fresh project instead of the one I really need to work on. No difference.
Used Windows system settings to force Adobe Premiere Pro to use my AMD Radeon RX590 GPU.
The new test project seems to work. But my actual documentary project with 200 hrs of work is totally unstable.

Despite these efforts, Premiere still causes black screen and major screen glitches. Before my efforts above it would crash my computer and send the old GPU into overheating. So, some progress has been made. However, I've got a documentary edit due at the end of May I cannot use Premiere. Please please help.

Adobe_Creative_Cloud_Cleaner_Tool_2.zip

Adobe_Creative_Cloud_Cleaner_Tool.zip

Performance or Stability

jamieclarke

Community Manager

Hi @MarioPM2 - This is great news. Please keep us updated on Progress. Good luck heading to the finish line.

MarioPM2Author

Known Participant

Which guage on GPU Utilization is more accurate? AMD's Adrenalin app or Windows Task Manager

GPU:

AMD Adrenalin = 100% all the time, temps 55-65C

Windows Task Manager Performance = 8-12% on idle, 25-75% on playback of Sony XAVCI colored clips, 10-100% on Mavic Pro Drone clips. Temps 55-65C

MarioPM2Author

Known Participant

and one more question abou the .prin files

One was created apparently. "Via-Indo v5.6 - Rough Cut v2.5 New v1.1.prin"

Should I always just delete these?

MarioPM2Author

Known Participant

Jamie,

We've made progress.

I opened the test Untitled project, followed the steps from your email to uncheck boxes (in the Media settings tabs), and closed the app.

That created a .prin file in the project folder root directory called Untitled.prin. There is no .prin for the documentary project file. So, I cannot do as you asked me to do, find it and delete it.

I also succefully (this time) made a new project file and imported the old project into it. Last time it would crash before completion.

Premiere is more stable now. Some glitching and very slow, but no black outs!

I've got two ice packs in the tower and one on top of it.

I also used my Corsair iCue app to crank all fans to "extreme".

I also changed a Windows graphics setting for Premiere specifically. System > Display > Graphics (Premiere High Performance: OFF, Power Saving: ON)

Which guage on GPU Utilization is more accurate? AMD's Adrenalin app or Windows Task Manager

GPU:

AMD Adrenalin = 100% all the time, temps 55-65C

Windows Task Manager Performance = 8-12% on idle, 25-75% on playback of Sony XAVCI colored clips, 10-100% on Mavic Pro Drone clips. Temps 55-65C

Thanks!

MarioPM2Author

Known Participant

Ok, sent!

jamieclarke

Community Manager

Hi @MarioPM2 - Can you post a screen recording or screenshots of your issue? Can you also navigate to the help menu and choose system compatibility report then choose export in the lower left hand corner and send those two files to jamiec@adobe.com

MarioPM2Author

Known Participant

@jamieclarke Unfortunately, the new project with the old one imported is still blacking out and glitching...ugh.

jamieclarke

Community Manager

Hi @MarioPM2 - Create a new project, then choose File Import and choose your project a dialog will pop up and you want to choose import entire project.

MarioPM2Author

Known Participant

@jamieclarke

Ok, I checked those boxes and the project still glitches.

I don't how to do the next thing you suggested: create a new project and import everything over. Do you have a how-to link for that?

thanks!

jamieclarke

Community Manager

Hi @MarioPM2 - I would suggest definitely making copies of your projects for backup.

There are two things I would try next.

First, Can you try and hold down "SHIFT" while launching Premiere and check the boxes
"Clear media cache files"
"Reset plugin loading cache"

Second, I would create a brand new Project and Import everything from your old project into the new one and see if that helps.

MarioPM2Author

Known Participant

@jamieclarke Ok here's what's happening with the rolled back driver version 24.9.1

My test "untitled" project with about 8 clips in a timeline runs stable, playback and lumetri grading.

My 20min documentary project (that's due Monday!) still blacks out. As it flickers off and on black I'm able to sneak in Task Manager and end task without having to restart.

The doc project is at v2.4. I copy pasted it on Windows and manually made a v2.5 for 'safety'. I could edit in v2.3 without losing too much work, but v2.3 is also bugging out.

The new GPU helped and the rolled back driver helped--with the overall system at large. However, the key project is still as broken as when we began and it's making me super nervous. I've got 200 hrs of work into this project and money on the line with a client deadline.

jamieclarke

Community Manager

Hi @MarioPM2 -

Your current driver version is v31.0.21923.1000. AMD also uses a separate naming convention for their product drivers in this case, the same driver is labeled as 25.5.1 on their website. Both numbers refer to the same driver version, just formatted differently depending on the context

I was saying to roll back to driver version 24.9.1

Here is a link for the available drivers for your GPU https://www.amd.com/en/support/downloads/previous-drivers.html/graphics/radeon-600-500-400/radeon-rx-500-series/radeon-rx-590.html

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