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mxmcossette
Inspiring
October 19, 2017
Answered

Premiere CC 2018 - Display freeze

  • October 19, 2017
  • 23 replies
  • 48475 views

Hi!

I've just updated to Premiere CC 2018. However, I'm currently experiencing a quite annoying problem with it. The problem is that as soon as I have imported 3 videos in my project, my sequence window freezes and shows none of what I am doing until I make selection square. When I do that, it now displays the correct things (playback position, clip lenghts, etc.), but it freezes again with the selection square on the screen. It's really weird since when I have two videos imported in the project, everything is flawless. There is no need to say that the projects I've got to do involve more than 2 clips!

I've listed my hardware below, in case it could be helpful.

Thank you very much for your help!

Maxime

Premiere Pro CC 2018

Windows 10 Pro x64

Intel Core i5 4590 @ 3.3GHz

8GB DDR3 RAM

Gigabyte GTX 1050 Ti

This topic has been closed for replies.
Correct answer Peru Bob

Now, how can I downgrade to CC 2017?

Thank you!

Maxime


mxmcossette  wrote

Now, how can I downgrade to CC 2017?

Download Creative Cloud apps

23 replies

October 19, 2017

when premiere confirms the videos the RAM goes to 100% and my computer freezes. it didnt happen in the last 2017 version.

intel i7-5930K

Asus Strix GTX1060 6GB

Asus Strix x99 Gaming

16GB HyperX Savage

Participant
January 4, 2018

I have the same issue. Yesterday i bought 32 GB RAM and SSD disc for media cache and still the same problem:-(

Legend
October 19, 2017

I'm not understanding.  Can you show us what you see?

mxmcossette
Inspiring
October 19, 2017

Of course! At first, you can see with 2 clips how there's no problem. But as soon as I add a third clip, now the problem starts to happen. Here it is:

Thank you!

Maxime

Legend
October 19, 2017

Looks like a performance problem to me.  I recommend using Cineform Proxies for all H.264 media.

Work offline using proxy media |

Vidya Sagar
Adobe Employee
Adobe Employee
October 19, 2017

Hi mxmcossette,

Sorry for the freeze issue. Is this happening with all file formats? What is the exact file format of the video you imported?

Have you tried the same with a new project created in Premiere Pro CC 2018?

Thanks,

Vidya.

mxmcossette
Inspiring
October 19, 2017

Hi, thank you for answering. I tried to import .wmv and .mts videos. This happened in a new project I've created in CC 2018.

If you need more informations about the problem or my workflow, just ask! I'll be happy to answer you.

Thank you very much!

Maxime