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KlipAt_estudio
Participant
October 8, 2019
Question

Premiere CC 2019 catalina problem

  • October 8, 2019
  • 12 replies
  • 5939 views

When I run Premiere CC 2019, that closes unexpectedly with macOS Catalina.

Please someone has the solution?

    This topic has been closed for replies.

    12 replies

    Participant
    April 4, 2020

    Even though the program doesn´t run, you can click on File/New Proyect and it will work! Good luck!

    Inspiring
    December 21, 2019

    doing this deletes all my projects! Help!!

    Sincerely,James Cochrane
    Ann Bens
    Community Expert
    Community Expert
    December 30, 2019

    Doing what?

    Peteb2631
    Participant
    November 24, 2019

    I have the same problem. I can edit, but frequently crashes rendering and will not export a file without crashing. I resolved this for a while by granting Full Disk Access.  Go to System Preferences / Scroll down to the Full disc access blue folder. Make sure the com.adobe.acc.installer.v2 has full disc access - then reinstall).  Worked fine for two weeks and now constantly crashes. Whilst PrePro is 64bit I feel there should be more warnings (before you install) that for many (not all), it won't work with Catalina. 

    248pencils
    Participant
    November 14, 2019

    I had the same issue using Premiere CC 2020 in Catalina. Worked with Adobe Chat support over two days and eventually was able to launch without a crash. Until today...

     

    After two hours of working on a time-critical edit, Premiere Pro stopped working again. After a restart - it crashes on launch. Continuously.

     

    Will someone at Adobe admit that this is a serious bug and provide a solution?

    R Neil Haugen
    Legend
    October 10, 2019

    Paul,

     

    Did you try "four"s suggestions just a bit above your post?

     

    Neil

    Everyone's mileage always varies ...
    JoeyKahler
    Participating Frequently
    October 24, 2019

    I tried and it worked temporarily, then after a restart PP wouldn't open again and all my AE plugins were missing. Now I'm in a bigger mess and talking with adobe and Apple support either has answers. What a joke. This is why you don't upgrade Apple things. 

    Participant
    January 12, 2020

    Hi did you ever get this sorted? I'm min the same situation as you and I'm so frustrated

    Inspiring
    October 10, 2019

    Same thing happens to me. The program shuts down when loading quicktime bundle. I have tried resetting preferences, reinstalling Premiere, rebooting, etc. After Effects launches just fine. I asked Apple support about down converting back to Mojave but they said that since I don't have a time machine backup from Mojave, this can't be done. Any other work arounds?

    Participant
    October 9, 2019

    This seemed to fix it.. I've been up and running again without issue since.

     

    Go to the following locations and rename the 'Adobe' folders to 'OldAdobe'

    Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe

    Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

    Location 3: Documents > Adobe

     

    Launch Premiere Pro, accept the License Agreement and see if it works.

    Note:

     

    Inspiring
    October 10, 2019
    This worked! Thank you. Paul
    Participant
    October 9, 2019

    Exact same problem here. Premiere crasses when I try to open. I've uninstalled, re-installed, trashed preferences but no luck. AFX and media encoder both open without problem. 

     

    Premiere crashes while it's loading the quicktime components.

     

    Process: Adobe Premiere Pro CC 2019 [1483]
    Path: /Applications/Adobe Premiere Pro CC 2019/Adobe Premiere Pro CC 2019.app/Contents/MacOS/Adobe Premiere Pro CC 2019
    Identifier: com.adobe.PremierePro.CC13
    Version: 13.1.5 (13.1.5)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Premiere Pro CC 2019 [1483]
    User ID: 501

    Date/Time: 2019-10-09 12:00:38.952 +1100
    OS Version: Mac OS X 10.15 (19A583)
    Report Version: 12
    Anonymous UUID: F56E25D4-5AA1-2660-7301-D900EA21CDC7

     

     

    [Moderator note: most of the crash report deleted as we fellow users cannot utilize them for anything.]

    Participant
    October 9, 2019
    This seemed to fix it for me.
    Participant
    October 10, 2019
    What fixed it for you?

    This seemed to fix it.. I've been up and running again without issue since.

     

    Go to the following locations and rename the 'Adobe' folders to 'OldAdobe'

    Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe

    Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

    Location 3: Documents > Adobe

     

    Launch Premiere Pro, accept the License Agreement and see if it works.

    Note:

    Inspiring
    October 8, 2019

    Running Premiere without issues on my Mac with Catalina as the OS.

    Since AE is working, try re-installing Premiere.

    MtD

    John T Smith
    Community Expert
    Community Expert
    October 8, 2019

    >And what about Premiere cs 5.5 and Catalina?

     

    As far as I know the program IS 64bit, but it is NOT optimized for Catalina... so it may work or it may not... Adobe no longer supports that old version so you are on your own if you have problems