Premiere CC 2019 Crashes on Import

I've had the same issue for quite awhile now. It works fine with a new project but once I've been working on it for a bit and want to import something new it locks up. Every time.

A workaround that I use is to drag the files you want right into the project bin. This always works but seems like a janky way to do it.

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I've run into this problem intermittently on Premiere Pro 2018 and 2019. I'd try to drag a group of MP4 files into Premiere and it would immediately hang saying that it was not responding. After clearing caches, temporary files, etc. and finding that this was a complete waste of time, I thought maybe it was caused by trying to import multiple files at the same time.

So I tried importing one MP4 file and it worked! Then I tried another. Worked! That I tried a third and Premiere crashed. The first two came from my Sony A7s. The third one came from my Samsung S8 cell phone.

So then I thought that maybe it was the MP4 files from Samsung S8 but I had use them lots of times before and they had always worked. Finally after much experimentation, I discovered that it was one single MP4 file from the Samsung S8 that was causing Premiere to hang. It just couldn't import that particular file. The file played okay using Bridge, Lightroom, Windows 10 Movies & TV and ACDSee Pro. So clearly, the file itself wasn't broken. Then I thought well maybe I could import it into Rush and then export it to use in Premiere. Nope. Rush crashed trying to import it as well. It appears to be some kind of obscure bug in Adobe's import routine that's shared across Premiere and Rush. And it only occurs with some MP4 files.

Bottom line – I ended up importing the file into an old version of PowerDirector and then exporting it as a standard MP4 file. Once PowerDirector had had a chance to work on it, Premiere Pro was able to import it with no problem.

Have you updated to 13.0.1, GGreathouseKV? Still facing this issue? Have you contacted us? Contact Customer Care Let us know what's going on.

Thanks,
Kevin

I had a similar problem where Premiere Pro CC crashed soon after startup.  I DISABLED the embedded Intel UHD Graphics 630 GPU.  Then Premiere Pro CC started to work.  The NEW computer (two weeks) had driver version 22.20.16.4758.  Once I manually updated it to version 25.20.100.6373, the crashes stopped.  However, there is an Intel process that continually back dates the driver.  I will be reporting this to Dell.

It's been months and this is still happening. Is anybody from Adobe listening? I lost an entire afternoon to this issue yesterday.

I had this issue today. I found in old blog posts that this has been a common issue each time a new version is released, with the new software bugging out when dealing with project files created by earlier versions of the software.

I fixed the problem by creating a new project file (made by Premiere CC 2019) and then importing the old project file (made by Premiere CC 2018). No issues since then.

I'm getting this same issue too also on a high end system with lots of ram and 1070 gpu. Trying to import 160mb h264

Still nothing from Adobe, huh? Almost a week and not even a single acknowledgment from Adobe that anybody is taking this issue seriously.

I have it too. Poor guy from support was remote connected to my computer for over an hour and still couldn't fix it. He did a complete wipe of Adobe stuff and complete reinstall with 12.1.2 and still couldn't get it to work. I'm about to contact them again since he left my case open.

Good luck.