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Answered

Premiere CC2020 Hangs on Media Export

Forum|Forum|5 years ago
May 16, 2020
5 replies
2279 views

Hello,

So pretty much every time I go to export a project the entire program hangs, to the point that in the top bar you get the (Not Responding) showing up. If you waiti it out the media export dialog will eventually pop up, but every change you make to a dialog box creates the same hanging situation. Then it seems to really have to "think" about starting the encoding process. It does a similar thing in Media Encoder as well, sometimes for the same aount of time, sometimes it seems to be a little shorter in duration.

The material itself is about as easy as it comes, it is all encoding to a 720p mp4, so it isn't like I'm asking the machine to crank out 4K video.

It seems to be somewhat machine specific, in that I don't notice these delays on my home machine that I have been using a little more frequently. Here's the rub with this machine, it is a company-issued laptop (for a broadcast network) that is highly locked down and managed, so chances are "traditional" fixes inside system menus and whatnot are off the plate, as this doesn't even remotely qualify as a problem in the pandemic remote work world.

Here are the specs:

Software: Premiere Pro 14.1.0 (Build 116)

Hardware:

HP Z Series Notebook

Intel i7-6820HQ CPU @2.70GHz

16GB RAM

Windows 10 Enterprise v 1803

Nvidia Quadro M1000M video card (2GB) driver version 441.66

2 SSD drives, drive 1 holds OS and Apps, drive 2 holds projects. (Believe scratch content goes to drive 1, I'd have to double check)

This topic has been closed for replies.

Correct answer MinneapolisPhotog

As it turns out, something I suspected after working from home a little more often on a different system turned out to most likely be the cause of my slowdowns. It was Windows related. Because my work laptop is locked down and remotely managed by the corporate IT department it is usually slow to get Windows updates. They finally rolled out another Windows update to us a few days ago, and after that one both Adobe Media Encoder and Ctl-M within Premiere are responding and performing normally.

Carlindo Lago

Known Participant

I have the same problem since version 14.2. Premiere does not complete the export. With the update to version 14.3, not even cmd + M works. Sad to pay for a software that after two updates does not fix such a serious problem:

Premiere 14.3. 0 (Build 38)

iMac Pro (2017)

Catalina 10.15.5

3,2 GHz 8-Core Intel Xeon W

32 GB 2666 MHz DDR4

Radeon Pro Vega 56 8 GB

Carlindo Lago

R

rorym8190614

Participant

I get the same issue after updating to 14.2.
Seems strange that you can't continue to use the old hardware acceleration. My graphics card isn't supported by the new feature anyway so I'm just downgrading to 14.1 and hope they fix this problem in a future update.

M

MinneapolisPhotogAuthor

Participant

It should be noted in my particular case this was happening long before the hardware acceleration was introduced in 14.2, and 14.2 did not solve the issue.

H

hugog31792587

Participant

You only have one card right? And disbling the hardware acceleration didn't worked? Have you try to install an old version? 14.1 or 14.0.4?

I've downgraded for 14.1, because one video that take 5 minutes to export to mp4 in the old version it was taken about 30 minutes to export in versions 14.2

I advise you to contact support via the online chat they have, for me it worked really well, they were asking to take control of my computer but i didn't accepted and ask for them to give instructions and I will apply them, and it was very useful.

H

hugog31792587

Participant

I've contacted directly the support, and thy say that is related with the version 14.2 and the support they introduced for nvidia and amd.
The solution was:
- open premiere
- Edit->Preferences->Media

- Disable "Enable hardwareaccelerated encoding and decoding (requires restart)"

- Restart premiere

After that when working on your projects and in the File->Export->Media dialog window

In the "Video" tab at the "Encoding settings" in the "Performance" field choose "Software encoding"

But for me this take much more time than before with the "hardware encoding" since i have and intel board + nvidia and before i was doing it by hardware, and it was much more faster.

But this "warkaround" will solve the problem introduced by adobe when add the nvidia and amd support.

A

Anonymous

I've discovered that my graphics card is not compatible with the latest 14.2 update. I will have to revert to software only until I update card. Thank you for contacting support.

H

hugog31792587

Participant

Hi
I have the same problem, but everything was working fine yesterday, and after i update premiere pro it just freeze when i select File->export->media. Nothing happens, i the export dialog window don't shows up and it shows "Not responding" in the window top bar of premiere.

If i disable the render "Mercury Playback Engine GPU Acceleration (cuda) and select Mercury Playback Engine software only, it works, but this take long time to render a 5 minute video.
And like i said this was working yesterday before i decide update my premiere pro

I've update also the nvida drivers today, but it didn't worked ...

My system is:
I7-8550U
16G

Intel UHD Graphics 620 + Nvidia Geforce MX150
windows 10 home 64bit

C

caners73292301

Participant

Same problem. It was all good until I updated Premiere yesterday and now I cannot export any projects. When I try to open the export windows, the premiere hangs and I need to close it.

I removed and reinstalled premiere, removed cache files, all without any result. I also updated my graphics card driver but this did not help either.

However, by unchecking the "enable hardware accelerated encoding decoding" option in Edit->Preferences->Media window, I managed to open up the export window (you need to restart premiere after this change). I also selected "software only renderer" under Project Settings->General. Now I can export my project, but if I try to "Queue", then Media Encoder hangs!

I guess my problem is related to the hardware acceleration introduced recently in Premiere.

My System:

OS: Windows 10 64 bit

Board: MSI x470 Gaming Plus Max

CPU: Ryzen 3900x

Ram: 32 GB

Graphics: GT 1030

A

Anonymous

I was having the same problem you did and you're right, it seems to be a hardware encoding issue. When I disable the hardware encode/decode option in preferences, it works correctly. I was reading that in 14.2, Premiere uses the NVIDIA or AMD GPU for hardware encoding. In previous versions, it used Intel QuickSync. This change under the hood is what seems to be the culprit. I'm runninng the latest NVIDIA driver on the GT 1030.

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