Premiere Continues to Crash

Forum|Forum|8 months ago
June 21, 2025
3 replies
1794 views

Hi

I have an issue where I cannot even get past the opening Project Window now. The latest version is installed 25.3 with an Error Report being generated everytime on opening. As there is a sequence open it continuely shows the 'Media Offline Message. Now the thing is I can do a forced close CTRL+ALT+DEL Task Manager End Task then restart PP and open another completed project from the drop down list and it works fine, playback etc without any crashes. Now I thought I had resolved it earlier as everytime I created a sequence via a preset it had error so I deleted that preset and used another , no real issues. That was early in the project but now I can't even start to work the project as it continues to crash straight up on opening. Wondering if I reinstalled the previous verion would that be any good. The issue I can't fathom is why on a completed project works fine and yet this one continues to crash in the same version.

I am totally lost I just went back to PP to take a screen shot of the opening screen and now it seems to work@#$$%^&( Any ideas???

App installs and updates

caroline_edits

Community Manager

Hey JP,

Really sorry to hear about the project crashing.

Does it crash at the same moment during the welcome screen?

Does this happen with all projects, or is it just one that you are working on?

Please let us know, we're happy to help.

Caroline

JP2512Author

Inspiring

Well Firstly I have had the machine away getting a deep scan and driver updates where necessary. It was crashing when we opened the project and tried to start editing. Other times once you had been working for 5-10 minutes. We have had an Error Report mention the Sniffer.exe file error. Other times when opening the Progam window would show Offline Media. This machine is top of the tree build it has AMD Ryzen components, AMD Ryzen 9 7900 CPU & AMD5 MATX Motherboard, so no problem with it working under pressure with TUF-RX7800XT-16GB GDDR6. We are putting our thoughts behind the possibility of our internet data speed is not up there, so waiting for a change over to a higher data transfer to 100mbps. I have the machine back now and doing some work and as yet no crashed but who knows wont have a better idea when we have the faster data speed. Have attached previous Error Report. (Note I always add my email address to the reports)

Cheers

Ishan Y

Community Manager

Thanks for sharing the details. The crash issues you've mentioned sound really frustrating. Have you tried checking the "Reset third-party plugins" option in the Reset Options menu?

Please also let us know if your Documents folder or project source files are stored in cloud or network storage.

We can take a look at the crash reports to see if they can give us a clue on what's going wrong. Please click the "View Report" button on the crash report dialog box to get the report. You can sent it to me through a personal message.

If you aren't seeing the crash currently, you can find the reports at C:\Users\<username>\AppData\Local\Temp\Adobe\GPUSniffer\25.0\SentryIO-db\reports

P

PaulMurphy

Community Expert

If Premiere Pro is crashing at the Welcome Screen, try resetting your preferences. This can often resolve startup-related issues:

Reset Premiere Pro Preferences

If the crash occurs when opening a specific project that contains offline media, try the following steps:

When prompted, choose Offline to open the project without linking media.
Once the project opens, go to File > Link Media to relink your files.

These steps can help you regain access to your project and continue editing.

JP2512Author

Inspiring

Thanks Paul

What I have done is un install the latest version 25.3 and install the earlier version 25.2.3 and so far touch wood has not given me an issue although still early. I had reset the preferences several time but didn't resolve it. When I said on opening project the Off Line Media message was showing from the timeline then crashing straight away. My concern was th error message re the CPUSniffer.exe ,just where does that to go. I am taking the unit to my computer tech tomorrow to get a deep scan for any virus or malware just to be sure and also check for any corrution in the graphic card.

Thanks again for getting back