Premiere crashed and won't open my project

Forum|Forum|5 years ago
August 16, 2020
3 replies
360 views

Hello!

I was working on a project, saved it when it was finished, and started my export. As soon as I hit the export button, Premiere shut down and made my computer go dark. When I turned it back on, I got some error message from premiere. When I try to open that specific project, I just get an error message saying "an unknown error has occured" and the project doesn't open. My other projects work fine though...

I cleared my media cash and reseted my preferences and it still doesn't work. HELP

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P

Phillip Harvey

Community Expert

Try creating a new Project and then see if you can open up the other project in Media Browser to import your sequence(s) into the new project.

Peru Bob

Community Expert

Also: Make a copy of your backup or autosave and try to open that.

Peru Bob

Community Expert

Try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

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