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Participant
November 14, 2017
Answered

Premiere crashes after clicking a imported file

  • November 14, 2017
  • 1 reply
  • 447 views

I recently bought Adobe Premiere Premiere Pro CC 2018. The program opens just fine, until I tried to import files. Most times that I tried, I could succesfully import a file, and it was visible in the bottom on the left corner. But when I tried to drag te file to the timeline section, the program crashed. Or rather, when I clicked the imported file on the left, the program immediately crashed.

How I tried to solve this:

- I searched for solutions on the internet. I couldn't find other people with the same problem.

- I changed settings, and

- I tried switching between "Mercury Playback Engine Software Only" and "Mercury Playback Engine GPU Accelaration (CUDA)". Because I found this: Premiere Pro CC Crashing After Importing Media This problem looks very much like my problem, however it didn't solve the problem.

- I updated everything

- I tried if it worked with the 2017 version, wich it didn't.

When I looked in the task manager just after it crashed, I noticed a big thin peak in the GPU (NVIDIA GeForce GTX 1070) graph.

My PC Specs:

Premiere Pro CC 2018

Windows 10, 64 bits (updated)

CPU: Intel Core i7-6700HQ CPU @2.60Ghz

16 GB ram

GPU: NVIDIA GeForce GTX 1070

Laptop model: Medion Erazer X7849 MD60352

Thank you for helping me in advance.

NB: I recorded my screen so you can see what happens, but I would rather only show this to Adobe employees. (if that's the only way)

This topic has been closed for replies.
Correct answer joris87

The problem is solved now, I updated the Intel Gpu driver, and it works now.

1 reply

joris87AuthorCorrect answer
Participant
November 28, 2017

The problem is solved now, I updated the Intel Gpu driver, and it works now.