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ChrisVarnerRPM
Participant
August 11, 2023
Question

Premiere crashes on import

  • August 11, 2023
  • 1 reply
  • 1687 views

Hello-

 

I cannot import footage into Premiere. I have the latest update installed as of today.

 

When I try to import footage into premiere, it either freezes or crashes. This occurs on "Import Folder" and if I try to import one clip at a time. The footage is on an internal drive. The media cache folders are on the C: drive.

 

System Specs:

PC Windows 11 Pro

13th Gen Intel(R) Core(TM) i9-13900KF 3.00 GHz

RAM: 32.0 GB (31.9 GB usable)

NVIDIA RTX 4090 Gaming Trio

 

This is beyond frustrating.

 

Thanks-

Chris

    This topic has been closed for replies.

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    August 11, 2023

    Delete the Media Cache and Media Cache files:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

    If that doesn't work, try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

    If that doesn't work, try creating a new project and import the old one into it.

    C
    ChrisVarnerRPMAuthor
    Participant
    August 11, 2023

    Thank you so much for your time and effort in trying to help me. None of this works. As a 15+ year user of Premiere I am disgusted. It would be nice if someone from Adobe would address my problems. In the meantime, DaVinci has no problem importing and editing this footage. WTF Adobe?

     

    FX9 FF6k MXF files.

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