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Hello-
I cannot import footage into Premiere. I have the latest update installed as of today.
When I try to import footage into premiere, it either freezes or crashes. This occurs on "Import Folder" and if I try to import one clip at a time. The footage is on an internal drive. The media cache folders are on the C: drive.
System Specs:
PC Windows 11 Pro
13th Gen Intel(R) Core(TM) i9-13900KF 3.00 GHz
RAM: 32.0 GB (31.9 GB usable)
NVIDIA RTX 4090 Gaming Trio
This is beyond frustrating.
Thanks-
Chris
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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...
If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...
If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html
If that doesn't work, try Preferences > Audio Hardware and set Input to None.
If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)
If that doesn't work, try creating a new project and import the old one into it.
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Thank you so much for your time and effort in trying to help me. None of this works. As a 15+ year user of Premiere I am disgusted. It would be nice if someone from Adobe would address my problems. In the meantime, DaVinci has no problem importing and editing this footage. WTF Adobe?
FX9 FF6k MXF files.
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