Premiere crashes on splash screen

Forum|Forum|7 years ago
December 15, 2018
1 reply
2160 views

premiere closed when i was working on a project without giving a crash report or saving or any kind of error message, and for 2 days I tried everything

I updated my graphics card and my windows, also tried uninstalling all adobe apps and used cc cleaner and reinstalled it still having the same problem,

and I can't install a previous version of premiere because the project won't open, so can anyone help me ASAP Because I really have a tight deadline.

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excited_Genie16B8

Legend

Try working through Step 3 below.

Unofficial Premiere Pro Troubleshooting Guide

mohamedn85189872

Participant

I tried all of them none of them worked except installing a new windows, which seems to solved this problem but introduced a new problem.

Now, premiere won't open anymore, it opened only one time after installing, but when I tried to render the project the render stopped at 98% for more than 3 hours, and when i closed it and tried to open it again it won't open

I tried to reinstall it but it only works for one time and when I close it it won't open again.

SO I NEED AND IMMEDIATE SOLUTION, I'M LATE ON MY DEADLINE AND LOSING THE CLIENT

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excited_Genie16B8

Legend

It sounds like the "close" doesn't fully complete. Check Task Manager to make sure it's not still running.

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