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Anonymous

Question

Premiere CS5 takes 5 minutes to start up

Forum|Forum|15 years ago
May 2, 2010
24 replies
61877 views

When loading PPro CS5 - my splash screen gets stuck on "Loading ExporterQuickTimeHost" -- for, really, about five minutes. This is not an exaggeration. I've timed it multiple times. The shortest was four and a half minutes, the worst about seven minutes.

After Effects does the same thing -- stuck on "Loading MediaCore." About the same time delays.

Photoshop and InDesign load without issue.

My system is a three month old Intel i7 with 8 gigs of DDR3 ram along wth an unsupported NVIDIA graphics card with more CUDA cores than the lowest supported card. Meaning, this isn't some ancient awful system.

Any thoughts or ideas?

Thanks.

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Alf Kuhlmann

Participating Frequently

I would like to add myself to the list of users with this problem. I have been using CS5 Production Premium on my new machine for about 6 weeks without any issues. Just today I decided to run the adobe updater for the first time, and yes, i had to update every application.

Now, premiere Pro CS5 is taking around 7 minutes to boot up, when it used to take about 2 seconds.

I've allowed the 3 program executables to my firewall, and tried closing processes, but the point is - This program was working fine without any issues...until I ran the updater!! I have not changed any other windows 7 Settings or modified any programs, just updated premiere from the base install to the latest version.

All other adobe programs, including Ae are booting up fine without any issues.

Some system Details:

Windows 7 Pro 64-bit

12 GB Ram, i7-970

Antivirus: AVG Free.

Quicktime: Latest version, Version 7.6.8

B

blue-stone

Participant

My best guess, Alf, is to clear out the rules of your firewall (you don't

say which make) for everything (except the stuff that's still working) and

(maybe after a reboot? just to be 'safe') launch premiere pro again and let

it ask permissions of your firewall afresh.

Failing that re-train your firewall from scratch?

Best of luck!

M

meduri99

Participant

In my case, Adobe support has proven that the problem is around my user profile. When I have created a new user on my Mac Pro and gave it Admin prevs, both apps (AE and Premier Pro) woke up real quick. Support guy asked me to uninstall the QT server before I created the new user though.

No idea, what was wrong with my original Administrator ID.

B

blue-stone

Participant

I am pleased to say that I have categorically solved this problem (at least on my system).

It is indeed to do with the various components needing access to the local subnet.

My situation was as follows:

OS: Win7 Pro 64bit.

Firewall: Comodo Internet security 3.12

Premiere Pro CS5

Launching Premiere resulted in lengthy (5+ minutes) hang with splash dialogue showing the stall was on "Loading ExporterQuickTimeHost". This also happened with Adobe Media Encoder.

After reading this forum I looked in my firewall block/allow list for dynamiclinkmanager.exe and Adobe QT32 Server.exe but couldn't find them.

I had, however, blocked Premiere from accessing the internet (I don't need it to, so that's my default security policy) only it wasn't actually asking for access to the internet (I realise now) it was merely asking for access to the local subnet.

When I installed an update to Comodo Firewall, (4.1 - though this is'nt actually relevant) I realised what the problem had been as the security policies got wiped (forgot to back them up) and needed to be re-learned from scratch.

As I launched Premiere, Comodo popped up a dialogue saying that Premiere wanted access to the local subnet (I read it this time!) and I clicked 'Allow'.

Premiere's splash screen got to "Loading ExporterQuickTimeHost" and THEN dialogues popped up for Adobe QT32 Server.exe and dynamiclinkmanager.exe - both asking for the same local subnet access.

This had never happened before, because blocking Premiere itself from subnet access stopped these from also asking.

And 2 WHOLE SECONDS LATER ..... Premeier desktop was there awaiting my instructions!

I believe I may have uttered a "woo" and a "yay" at this point.

I trust you, dear reader and fellow sufferer, will also have the same joyous experience.

T

Tayari

Participating Frequently

"I had, however, blocked Premiere from accessing the internet (I don't need it to, so that's my default security policy) only it wasn't actually asking for access to the internet (I realise now) it was merely asking for access to the local subnet."

You do not need the patches that are released?

B

blue-stone

Participant

"I had, however, blocked Premiere from accessing the internet (I don't need it to, so that's my default security policy) only it wasn't actually asking for access to the internet (I realise now) it was merely asking for access to the local subnet."

You do not need the patches that are released?

Help>Updates launches the Adobe Updater which is all that needs internet access.

si conehead

Inspiring

http://blogs.adobe.com/acom/2009/09/repairing_adobes_customer_serv.html

This link is to a letter sent out Sept 9 of last year. I am going to call Lambert Walsh when this weekend is over.

It is almost 9 months since the letter and I have seen no change.

Bill:

And by the way why are 2 old guys like us still messing around with this stuff? That picture of me in my profile is from a long time ago.

the_wine_snob

Inspiring

Steve,

That was the statement, to which I was referring. In the major corporate world, 9 mos. is the blink of an eye, especially when one has a large investment to try and recoup. Unfortunately stockholders might not be users with issues. I know that is not comforting to us users, but is an unfortunate fact of life nowadays.

I just hope that they can get things back on track - before I need to use T/S again...

Hunt

si conehead

Inspiring

Somebody has to do something about those people in India. The first person

I spoke too had bad English skills and seemed like a trainee. My time with her

was a waste. The second person I spoke to seemed knowledgeable, but did not fix the problem. He was grasping at straws when he asked me to change the wallpaper and disconnect the other 2 machines on my LAN.

This is a very expensive piece of software and the level of installation support is unacceptable.

I have sent in a bug report. Does anybody read them?

the_wine_snob

Inspiring

Steve,

Adobe takes both the Bug Reports and the Feature Requests seriously. For the Bug Reports, the more detail that one can furnish, the easier it is to replicate the issue in the lab. Usually, unless more info is needed, there will likely be no direct contact, but work is being done.

As for T/S, Adobe has promised to make improvements. Going way back, Adobe T/S was almost the paradigm in the software industry. I had few issues, but those few were handled professionally, quickly and correctly. Over time, things changed, and apparently not for the better. I have not needed to use T/S in many years, but do read the horror stories. It does seem as though the people in the call center are not actual users of the products, and have a rather limited "script." This is from the myriad reports and NOT from first-hand experience.

As a change of the magnitude that I imagine, it would take some time and effort, all I can offer is "be patient, and let's hope that Adobe is planning on changing things in a positive way." I'd love to hear that Adobe T/S (and C/S) was back to the way it was in the "good old days." Until then, I feel that this forum (and the one for PS, AI, et al) are the better places to get T/S. We are also blessed to have an Adobe technical presence here, as that was not always the case. [Many of us spread rose petals at the feet of Jeremy, Dennis and Wil... ]

Good luck,

Hunt

G

geoffwm

Participant

I have a similar start up problem with Adobe Premier CS5 - which freezes on startup at the point of trying to load Exporterquicktimehost.prm

I am using Windows 7 Ultimate (x64) on a Toshiba X506 laptop. I do not have Quicktime installed (although it has been in the past)

My firewall is Agnitus Outpost Pro. When I suspend the Firewall, Adobe Premiere loads with absolutely no problems.

I have specifically "allowed" full access to files dynamiclinkmanager.exe and Adobe QT32 Server.exe. This did not solve the problem.

Obviously some other Adobe Premiere-related application is being blocked by my firewall, but after some experimenting, I have not been able to discover which aplication it might be. I am a bit of a novice, so any suggestions/assistance would be very much appreciated.

Regards

geoffwm

A

Anthony04

Participant

Hey geoffwm, have you found the solution for your problem yet? if not here is my solution.

After i've been reading the event viewer on outpost pro and i've found out that you need to Allow All Activity for

premiere.exe and after effect.exe

dynamiclinkmanager.exe ===> 1 for premiere and 1 for after effect

Adobe QT32 Server.exe ====> 1 for premiere and 1 for after effect

for premiere and after effect to work. It worked for me and i hope it will solve your problem as well.

si conehead

Inspiring

What worked for me was to turn off UAC completely and then reboot. If this works, contact me for more info.

Steve

A

Anonymous

All:

I just installed the trial version of CS5 Production Premium.

When I try to start PProCS5, the splash screen appears; then nothing. No indicator that anything is loading.

After reading the post I opened the firewall for Quicktime and Dynamic Link; still nothing.

I am in locked down environment as far as antivirus is concerned (on-access scanning is enabled by sysadmin, unable to change setting)

Running Windows 7 Enterprise

Dell XPS

i7 965 3.20 Ghz

6 GB RAM

Dual GTX 285 cards

Any clues other than those already in the post.

We have a number of machines in this configuration running in a University graphics lab and were going to install CS5 this summer; but if I can't get Premiere to run; we'll stick with CS4

Thanks,

Norm

Bill Gehrke

Inspiring

By any chance are your dual GTX 285 cards configured in SLI mode?

A

Anonymous

@Bill Gehrke : I've tried starting with SLI enabled and disabled; no difference.

@Bill Hunt: You're correct that the hang is on initialization....there is no tiny text showing modules loading. All other Production Premium components I've tried start fine (AE, PS, AI ... Encore is disabled in the trial version). All QT, video, audio drivers are up-to-date. Win7 has all patches installed.

I have CS4 Master Collection. Could that cause a problem? The only case in which I thought CS4 might be in conflict is with Photoshop 64-bit. CS4 Premiere seems to be working fine.

As I mentioned my machine, with the exception of Visio, Lotus Notes, and AutoCad, is configured identically to 8 machines in a graphics lab. I'm the fortunate tester for CS5.

Also...task manager shows dynamiclinkmanager.exe loaded using approximately 5500K memory; CS5 showing about 43,000K; CPU usage is 13 (which I'm sure must mean something is wrong

TIA for your help so far.

Norm

A

Anonymous

Over six minutes for Premiere and After Effects to load this morning. All Adobe

applications have full permissions in my internet security programs.

This is outrageous. I've just paid a small fortune for programs that loads slower than "Return To Castle Wolfenstein" on my Apple IIc.

Is there a way to disable "ExporterQuickTimeHost" in Premiere? Any other solutions come to mind for After Effects? (I haven't yet messed with Encore) Are there specific ports that I can do something about to fix this situation?

Jeff Bellune

Legend

Over six minutes for Premiere and After Effects to load this morning.

Did you obtain the information that Harm asked for in post #6? If not, please do so. If so, please post it to help us help you.

Until you accomplish all of that, I have one thing for you to check. I'm guessing blind here, but it's a reasonable guess: Do you have any real-time or full-time anitvirus scanners running? If so, disable any scan-on-access type of setting and try launching again.

If that fails, then Harm's link is the way to proceed from here.

-Jeff

A

Anonymous

You may experience something similar when launching Adobe Media Encoder as well. Another application which will use a similar mechanism for communicating is PProHeadless.exe (also found in the Premiere application folder). It sounds like you're up and running now without the slowdowns though, glad to hear it!

-EricS

A

Admiral_Cook

Known Participant

But I'm little paranoid regarding internet attacks.

I would like to keep programs blocked in firewall while CS5 is working... but how?

Thanks again.

Bill Gehrke

Inspiring

Just put a switch on your internet cable and disconnect from the web.while editing>

A

Anonymous

A couple questions - do you have any 3rd party (non-Apple) codecs installed? If so, what are they?

If not, do you have a firewall or antivirus app installed and if so, which one(s) do you have?

Any other pre-CS5 apps running at the time? (say, previous version of Premiere or AE).

There is interprocess communication that occurs between the applications (AE, PPro, AME) with dynamiclinkmanager.exe, as well as between the quicktime application itself (Adobe QT32 Server.exe), which needs to interact via tcpip. It's also possible that there is a quicktime codec installed which is getting invovled, knowing which part is being grumpy would be really great.

Thanks,

-EricS

A

Admiral_Cook

Known Participant

Clean installation of Win7 x64.

Using NOD32.

Using Comodo firewall.

No other Apple apps.

No 3rd party codecs.

No other Adobe apps running.

BUT when I diable Firewall it works with no problem.

BUT I need Firewall.

What App or IP address I need to unblock in firewall to get CS5 and firewall running together?

Thanks!

EDIT: It seems I need to unblock Premiere and QT server.

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